Privacy Policy

If you have been redirected to this page, the website you are using is powered by Waterloo Managed Software Services Ltd (WATSERV). By using any website operated by WATSERV, you agree, without limitation or qualification, to be bound by and to comply with this privacy policy.

WATSERV and its affiliates, and their successors and assigns (collectively referred to as “WATSERV”), are committed to protecting your privacy. This Privacy Policy applies to the collection, use and disclosure by WATSERV of information about identifiable individuals (“Personal Information”) collected through WATSERV websites, including WATSERV, and in connection with WATSERV services.

WATSERV complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. WATSERV has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view WATSERV’s certification, please visit

Collection of your Personal Information

WATSERV may collect Personal Information, such as your e-mail address, name, address, postal code or telephone number. If you choose to sign up for certain set of our services, we may collect additional Personal Information, including your credit card number and billing address, in order to create a billing account.

WATSERV may collect information about your visit to any WATSERV site, including the pages you view, the links you click and other actions taken within a WATSERV site. We also collect certain standard information that your browser sends to every web site you visit, such as your IP address, browser type and language, access times and referring web site addresses.

Certain WATSERV services may be co-branded and offered in conjunction with another company. If you register for or use such services, both WATSERV and the other company may receive information collected in conjunction with the co-branded services.

Use of your Personal Information

WATSERV uses your Personal Information to operate WATSERV and deliver our services. These services may include the display of customized content and advertising based upon the information WATSERV has collected. WATSERV may use your Personal Information to inform you of other products or services available through our WATSERV technology and may use your Personal Information to send you surveys regarding current services or new services that it is considering offering.

Disclosure/Transfer of Your Personal Information

WATSERV does not sell, rent or lease its user lists to third parties. WATSERV may, from time to time, contact you on behalf of a third party about a particular offering or materials that we believe may be of interest to you. In those cases, your Personal Information (e-mail, name, address, telephone number) is not transferred to the third party. We occasionally hire other companies (“Service Providers”) to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analyses of our services (collectively, the “Services”).

We will only permit Service Providers access to Personal Information to the extent that it is required to deliver the Services and will require them, through contractual means, to maintain the confidentiality of your information and respect your privacy. Specifically, we will require Service Providers to establish and maintain appropriate safeguards for Personal Information and prohibit them from using Personal Information we transfer to them, except for the purpose of providing the Services, and from disclosing such Personal Information.

WATSERV may access and/or disclose your Personal Information if required or permitted to do so by law. WATSERV may also access and/or disclose your Personal Information under the following circumstances:

(a) to comply with a legal requirement including but not limited to one imposed by a warrant, subpoena, court order or like instrument served on WATSERV;

(b) where WATSERV has reasonable grounds to believe that such access or disclosure is necessary to prevent or investigate any breach of an agreement or contravention of a law; or

(c) in urgent circumstances to protect the life, health or security of any person.

WATSERV may also disclose your Personal Information to its successor or any assignee of WATSERV.

WATSERV does not use or disclose sensitive Personal Information, such as race, religion, or political affiliations, without your explicit consent. Any use or disclosure of your Personal Information within WATSERV will remain subject to the limitations of this Privacy Policy. WATSERV will give you notice and obtain your consent before using or disclosing your Personal Information for any purpose that is not described in this Policy.

Control of your Personal Information

In certain instances, WATSERV offers its members an opportunity to limit the collection, use and sharing of their Personal Information. For example, you may choose not to receive marketing materials from WATSERV, on its own behalf or that of third parties, and may stop the delivery of future promotional e-mail and Newsletters. When providing Personal Information to WATSERV or responding to a communication from WATSERV, look for a button, box, a question asking whether or not you want to provide or share your Personal Information, or an unsubscribe option.

There is some information which WATSERV must collect to provide you with services and some communications that you will not be able to unsubscribe from, as they are considered a part of the service you have chosen.

Security of your Personal Information

WATSERV is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. For example, we store the Personal Information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card numbers) over the Internet, we protect it through the use of encryption technologies, such as the Secure Socket Layer (SSL) protocol.

Use of Cookies

WATSERV uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize WATSERV pages, or register with WATSERV or subscribe to services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing address, preferred e-mail address, and so on. When you return to WATSERV, the information you previously provided can be retrieved, so you can easily use the WATSERV features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you choose to decline cookies, you may not be able to fully experience the interactive features of the WATSERV services.

Changes to this Policy

WATSERV encourages you to periodically review this Policy. WATSERV will occasionally update or change this Privacy Policy. When WATSERV makes changes to this Policy, you will see the word “updated” next to the Privacy Policy link on the introductory page of WATSERV for a period of at least thirty (30) days from the change. The date that this Policy was last updated will appear at the top of the Policy. WATSERV recommends that you subscribe to this page to receive notifications.

Enforcement of this Privacy Policy

WATSERV welcomes your comments regarding this Privacy Policy. If you believe that WATSERV has not adhered to this Policy, would like to access or request an amendment to your Personal Information being held by WATSERV, please contact our Privacy Officer by telephone, e-mail, or postal mail using the contact information provided.

WATSERV Privacy Officer

Waterloo Managed Software Services Ltd
180 King St. S
Suite 602
Waterloo, Ontario
N2J 1P8

Fax: 1-866-531-2598 (press 3)

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