Careers

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WORKING AT WATSERV

WatServ is where great minds meet exciting opportunities.

Are you looking for a new career where ambitious people, innovative technology and a supportive team environment unite? Check out our career opportunities and learn more about the great benefits we offer to our team.

Why Work at WatServ?

There are many reasons to work at WatServ.
Here are some of our favourites.

Health
Benefits

Get comprehensive health coverage including prescription drugs, dental, vision care, life insurance, and more.

Flex Hours &
Work from Home

Enjoy freedom and work-life balance thanks to our flexible work hours and work from home options.

RRSP/DPSP
Program

When you join our program, we will match your contributions for each year of employment.

Volunteer
Days

Get paid time away from the office to volunteer for a cause that matters to you. Giving back is in our DNA.

Learning &
Development

Benefit from funding for educational courses, training and certifications to accelerate your personal growth.

Anniversary
Day

On your employment anniversary each year, get a paid day away from the office plus $250 to celebrate!

Career Opportunities

WatServ is an equal opportunity employer who recognizes and values diversity. Upon request, WatServ will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.

Please send inquiries to careers@watserv.com

Database Administrator

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

The Opportunity
WatServ is seeking an experienced Database Administrator in the Southern Ontario region. Reporting to the Director of Managed Service Solutions and working with a dynamic team, you will be responsible for installation, patch, configuration, maintaining and monitoring the SQL Server to ensure each customer contract is being fulfilled. You will also be expected to trouble shoot related issues, provide database consultation to other teams and management, establish and maintain written best practices and operational procedures, and maintain database security while ensuring appropriate access to the SQL Server. The role will also include rotational 7×24 on-call schedule to monitor alerts/notifications.

Basic Qualification

  • 5 years experience
  • A strong communicator both in written and verbal communication

Responsibilities

  • Installation, patching, and configuration of SQL Server instance with MS best practices and underlying applications
  • Setup and configuration of SQL server maintenance plans and SQL jobs • Setup SQL server critical alerts/notifications
  • Maintain database security and ensure appropriate access
  • Regular reviews of SQL Server to ensure SQL Server and its components perform the activities optimally within the underlying hardware.
  • Review and re-configure new databases and SQL agent jobs; Research on questionable issues, find, and implement solutions, report findings to relevant team, creating tickets if necessary
  • Daily SQL server operational support such as backup, restore, refresh of PreProd database, customer SQL job creation/modification/execution, backup reports, database usage reports, user creation/modification/permissions, license reports, server related objects creation such as linked servers.
  • Perform performance analysis, database upgrade, migration, and upgrade
  • Work with system and application admins to troubleshoot database related issues
  • Provide database consultation to other teams and management
  • Establish and maintain written best practices and operational procedures; follow SQL Server related new technology, learn, test, and apply to the WatServ environment appropriately
  • Monitoring of SQL Server security vulnerability and workaround/patch information and advice to ensure underlying SQL instances are running in the latest possible patch against SQL breaching

Technical Requirements

  • Support of SQL Server versions 2008, 2012, 2014 and 2016 including: Database Engine, Integration Services, Reporting Services, Analysis Services, Azure database, and Power BI
  • Support of SQL Server database high available strategies such as failover cluster, replication, AlwaysOn, mirroring, log shipping, and DR recovery strategies
  • SQL Server tuning using Profiler, trace, extended event, query plans, Index Tuning Wizard, Dynamic Management Views and Functions (DMVs), and other third-party tools
  • Develop SQL jobs, T-SQL stored procedures, functions, Powershell scripts, batch scripts to support internal/external processes and improve system performance
  • Thorough understanding Microsoft SQL Server database concepts, functions, features, and principles
  • Knowledge of T-SQL, Powershell scripting, SQL Server system tables, dynamic views/functions, stored procedures and functions
  • Understand Windows operating system, AD, DNS, backup/restore and storage. • Understand data-mapping and logical and physical data modeling
  • Understand and develop integration packages through SSIS
  • Public Cloud database platform offerings (AWS, Azure, Google)

Benefits
As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture. WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations
Watserv welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Sr. IT Project Manager

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

The Opportunity
WatServ is seeking an experienced Project Manager in the Southern Ontario region. Reporting to the Director of Service Delivery and working with a dynamic team, you will be responsible for overseeing client project management to ensure high customer satisfaction through all stages of each project.

Responsibilities

  • Oversee client project management from initiation, planning, execution and monitoring & controlling phases.
  • Responsible for managing critical paths, risks, milestones, budgets & stakeholder expectations.
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of each project are compatible
  • Provide oversight and direction to implementation team to ensure the deployment meets the project specs and requirements.
  • Act as an internal quality control check for the project
  • Manage ongoing quality control and participate in quality issue resolution
  • Work on and complete multiple projects and deliverables with limited supervision, and work independently or in a small team environment.
  • Anticipate and proactively remediate project issues internally and with customers
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • In partnership with the Director of Service Delivery, establish a Project Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing full project lifecycle (Scope statement, WBS, RAID Log, Weekly/Monthly Project Reports, etc.)
  • In the absence of a formal Project Management Office, define requirements and establish key PMO functions around governance, schedule management, financial management, risk/issue/scope management, resource management, quality management, and communications management

Qualifications

  • Minimum 3 years experience managing complex IT project management in an external client-facing Project Manager role
  • In-depth knowledge of project management concepts, practices and techniques (Project Management certification preferred).
  • In-depth knowledge of project management life cycle, methodologies and support tools
  • Extensive experience managing infrastructure, information security, and private/public cloud projects.
  • Experience managing public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and team work
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

Benefits
As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations
Watserv welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

System Administrator

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

The Opportunity
WatServ is currently seeking an experienced, full-time Systems Administrator in Toronto area. Reporting to the Technical Support Manager and working with a dynamic team, you’ll be responsible for deploying, managing, maintaining and monitoring server environments(virtual and physical), both internally and for customers. Maintenance and management of these environments will be critical for meeting Customer Service Level Agreements (SLAs) and expectations. You’ll also be involved in managing the internal systems for the company, including email, demo sites, and portals, etc. This is a great opportunity for candidates with networking administration skills and experience working with Windows Server Administration, Active Directory Administration, XenApp Administration, VMWare Administration and Public Cloud technology. Travel to local data centers may be required, and we’ll train you on all of our leading-edge technology. As a strong communicator (both written and verbal), you will also demonstrate experience with:

  • Azure deployment and management
  • Office 365 Administration
  • Change Management processes
  • Microsoft Server Operating Systems (installing, patching, monitoring, optimizing, etc)
  • Microsoft Active Directory Management
  • SQL administration (backups, restores, maintenance)
  • Exchange Administration
  • Current Hypervisor technologies (VMWare vSphere VM management, Hyper-V VM Management)
  • Troubleshooting server Hardware issues, vendor management for maintenance
  • Citrix XenApp farm management
  • Customer Support expertise
  • ITIL Framework

Previous experience with any or all of the Microsoft Business Solutions products is a definite bonus. Similarly, formal certifications in any of the following are preferred, but not required:

Benefits
As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan. WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations
Watserv welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Service Delivery Manager

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Duties & Responsibilities

  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • Relationship manager, with a focus on smooth delivery of Managed Services operations for clients
  • Ensure that best practices for Incident, Change, and Problem Management are established, followed, and continuously improved
  • Oversee the delivery of daily, weekly, monthly and quarterly deliverables such as Service Level metrics, strategic initiatives and recommendations, etc.
  • Ensure that our customer SLA’s and other contractual agreements with customers are met
  • Tracking and improving Customer Satisfaction
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of service delivery run smoothly
  • Provide oversight and direction to Operations team to ensure the services meet defined service level agreements.
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • In partnership with the Director of Service Delivery, establish a Service Delivery Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing Operational Delivery (Action Register, Issues Log, Monthly Operational Report, Root Cause Analysis, etc.)

Qualifications

  • Minimum 3 years of experience managing complex IT operational delivery in an external client-facing role
  • ITIL Foundations certified
  • In-depth knowledge of IT Service Management concepts and best practices
  • Expert skills in Incident Management, Problem Management and Change Management
  • Experience with ServiceNow and Logic Monitor
  • Previous experience in Project Management is an asset
  • Extensive experience managing infrastructure and private/public cloud operations
  • Exposure to public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Experience with Microsoft Dynamics support is a plus
  • Microsoft Azure and/or Google Cloud Platform certifications a plus
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and teamwork
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

Benefits
As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan. WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations
Watserv welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Director of Cloud Sales

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Primary Accountabilities:
Reporting to SVP, Sales and Marketing, the Director of Cloud Sales will be primarily responsible for prospecting, qualifying, selling and closing new business via project and term contracts for technology services provided by WatServ.

The Director of Sales will focus on identifying and qualifying opportunities with new customers seeking to leverage cloud technology and associated managed services provided by WatServ. The Director of Sales will also engage with existing WatServ Customers where opportunity exists to expand WatServ’s impact and value to its Customers.

Responsibilities:

  • Leverage your established peer-to-peer relationships, business contemporaries, and industry influencer network contacts to enable efficient and effective WatServ promotion and qualified sales engagement.
  • Conduct needs analysis and determine customer pain points as part of quality sales strategy and opportunity pursuit development.
  • Close new opportunities for WatServ business growth including upsells, cross sells, service opportunities and referrals.
  • Position WatServ enterprise business management solutions using appropriate sales approaches and techniques, including team and/or consultative presentations and identify key buying influencers to determine buying criterial, budget and timelines.
  • Create and orchestrate pipeline development and target customer contact strategies and campaigns leveraging in-person interaction, electronic marketing and outbound sales communications techniques.
  • Maintain effective interaction and engagement with WatServ channel partners for pipeline development and efficient and effective sales cycle progression.
  • Work effectively at all levels of the WatServ organization including architects, developers, project managers and customer relationship management.
  • Manage data for sales initiatives and opportunities in Dynamics CRM following a disciplined approach to pipeline forecasting, management, and reporting.
  • Work with the internal WatServ teams to develop new products and services relevant to customer and industry demands.
  • Meet assigned targets for profitable sales volumes.

Experience:

  • Entrepreneurial spirit with proven ability to plan and orchestrate effective business and technical discussions with both technical and non-technical audiences.
  • Ability to articulate and present the business value of Cloud computing including current and target strategies and platform roadmaps from prominent industry cloud platform providers including Microsoft and Google.
  • Competitive landscape knowledge and knowledge of enterprise Cloud (SaaS) software solutions.
  • Qualified/accredited training and experience with Microsoft Azure, Microsoft Office 365, and Google Cloud Platform (GCP) with insight and view-points of hybrid/multi-cloud adoption/deployment strategies developed through direct involvement in actual customer cloud deployments.
  • Experience leading large cloud deals especially those involving application portfolio modernization and migration, ERP on cloud, big compute and related technologies.
  • Understanding of partner/channel ecosystems and the ability to leverage partner solutions to solve customer needs.
  • Bachelor’s Degree or equivalent experience.

Project Manager

About WatServ
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006 in Waterloo, Canada, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

The Position
WatServ is seeking an experienced Project Manager in the Southern Ontario region. Reporting to the Director of Service Delivery and working with a dynamic team, you will be responsible for overseeing client project management to ensure high customer satisfaction through all stages of each project.

Primary Accountabilities For This Role Include:

  • Oversee client project management from initiation, planning, execution and monitoring & controlling phases.
  • Responsible for managing critical paths, risks, milestones, budgets & stakeholder expectations.
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services.
  • Coordinate with other departments to ensure all aspects of each project are compatible
  • Provide oversight and direction to implementation team to ensure the deployment meets the project specs and requirements.
  • Act as an internal quality control check for the project
  • Manage ongoing quality control and participate in quality issue resolution
  • Work on and complete multiple projects and deliverables with limited supervision, and work independently or in a small team environment.
  • Anticipate and proactively mediate project issues internally and with customers
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
  • Understand inter-dependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • In partnership with the Director of Service Delivery, establish a Project Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing full project life cycle (Scope statement, WBS, RAID Log, Weekly/Monthly Project Reports, etc.).
  • In the absence of a formal Project Management Office, define requirements and establish key PMO functions around governance, schedule management, financial management, risk/issue/scope management, resource management, quality management, and communications management.

Education, & Experience Requirements

  • In-depth knowledge of project management concepts, practices and techniques (Project Management certification preferred).
  • In-depth knowledge of project management life cycle, methodologies and support tools
  • Extensive experience in managing infrastructure, information security, and private/public cloud projects.
  • Experience managing public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and teamwork.
  • C-level executive presentation skills.
  • A strong communicator both in written and verbal communication.
  • Self-motivated.

Basic Qualifications

  • Minimum 3 years experience managing complex IT project management in an external client-facing Project Manager role.