Skip to content

Client Success

At WatServ, success is about confidently achieving your business goals, while having a great experience doing so.

Delivering business value and great experiences is in our DNA

For more than 15 years, our team has been perfecting our client success delivery model. Today, it combines our passion, skills and experience to deliver quantifiable business value and a superior experience.

WatServ business value and great experiences

Net Promoter Score: 65

A primary way we measure this is by tracking our Net Promoter Score (NPS), a customer satisfaction benchmark that tells us how likely our clients are to refer us to their colleagues or acquaintances. In 2021, our overall NPS was 65, which is very good compared with the industry average of 39. Other results found:

Microsoft Windows Virtual Desktop: WVD Advanced Specialization | WatServ
  • The majority of our top accounts surveyed would recommend WatServ to someone else
  • An overwhelming number of WatServ clients (90%) are satisfied and believe they will achieve their goals with WatServ’s services, products and solutions
  • Responsiveness, technical support and overall ease of doing business are top rated qualities, and all are rated greater than 4.5 out of 5

Our Commitments to our Clients

  • Align our goals to your business strategy 
  • Be your first call as your trusted advisor
  • Act as the voice of customer advocating for your needs
  • Meet the pace of your business and requirements
  • Drive continuous value providing cloud and infrastructure recommendations
  • Tune into your sentiment to inform and improve our products and services
WatServ Client Commitment

Our Process

What to Expect from Your Experience

Setup For Success

Setup For Success

  • Onboarding to our services and support model
  • Build collaborative Success plan
  • Create an engagement schedule
Achieve Success

Achieve Success

  • Support usage and adoption

  • Assess against KPIs

  • Review client satisfaction and ensure value-add

Reduce Risks To Success

Reduce Risks To Success

  • Resolve issues promptly

  • Address roadblocks

  • Proactively plan for and mitigate risks

Enable Ongoing Success

Enable Ongoing Success

  • Renew, Change, and Add

  • Participate in business planning

  • Get ahead of trends and provide thought leadership

What This Looks Like in Practice

Business
Reviews

Success
Planning

Regular
Check-Ins

Optimization

Metrics &
Reporting

Voice of
Customer

Solutions
Guidance

Thought
Leadership

Delivery
Support

What Our Clients Have to Say

Serving SMEs across North America

kari-70x70
At Bartell Drugs, we are going through a large digital transformation, and I’m proud to say that WatServ is helping contribute to our success. From our first engagement with WatServ back in 2015, we’ve seen them as our technology partner, rather than simply our vendor, because they consistently provide solutions that are tailored to our business and recommendations that lead to efficiencies and cost savings. We continue to partner closely with WatServ because they’re great to work with. They offer value-added advice and facilitate collaboration with other partners like Microsoft and third-party vendors for which we are grateful.
Kari Escobedo
Former SVP of IT, Bartell Drugs
raed-70x70
Going into this project, we knew there’d be lots of learning and change involved since we’d never used Azure before. WatServ worked with us to gather details and understand our needs, and then designed an ideal cloud infrastructure that’s tailor-made and customized for our business goals. Along the way, they provided superior support and even identified some additional backend jobs that were good candidates for serverless. With WatServ, the solutions were easy to implement, cost-effective and scalable.
Raed Alahmad
Development Manager and Architect, Royal LePage
sean-70x70
WatServ has been our hosting partner for over 4 years. Since day one, we've experienced strong support from their team, regarding both day-to-day matters as well as with strategic ones. For instance, during the last holiday season, WatServ was right there with us to support our requirements. They understood the critical nature of the peak season and helped us gear up for forecasted customer demand. Moreover, they implemented a tailored, proactive monitoring plan that included daily check-in meetings and performance reports. Our teams benefited from having a direct channel of communication plus an escalated response time to resolve concerns before they became issues. Ultimately, WatServ's service meant we could focus on our business and customers, knowing our technology was running seamlessly in the background.
Sean MacLeod
Director of Technology, Saje Natural Wellness
etienne-70x70
At Dr. C.J. Coady Associates, we've been relying on WatServ since 2013 to provide hosted Microsoft Dynamics GP for our business. We continue to choose WatServ year after year because their team is highly responsive and we enjoy knowing that they'll resolve any concerns swiftly and effectively. We recently upgraded our Dynamics GP services and WatServ provided a seamless experience, ensuring every detail was managed with precision.
Etienne Verhelst
Finance Manager, Dr. C.J. Coady Associates

Recent Case Studies

Davey Textile Solutions
Gerrie Electric
Sagen
Davey Textile Solutions case study

WatServ managed services enable Davey Textile Solutions to focus on business imperatives, innovation, and customer value

Gerrie Electric case study

WatServ supports Gerrie Electric from strategy to execution of its digital transformation

Sagen case study

Sagen is digital ready for the future with WatServ providing cloud and
cyber-security.

We're Here to Help

Skip to content