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Careers

WatServ is always looking for the next clever mind.

Where great minds meet exciting opportunities.

Looking for a new career where ambitious people, innovative technology and an inclusive team environment intersect? Review our career opportunities below and see why WatServ is a great place to grow.

Why Choose WatServ?

Health
Benefits

Get comprehensive health coverage including prescription drugs, dental, vision care, life insurance and more.

Volunteer & Anniversary Days

Get paid time away from the office to volunteer for a cause that matters to you and to celebrate your employment anniversary.

Flex Hours & Work from Home

Enjoy freedom and work-life balance thanks to our flexible work hours and work from home options.

Learning & Development

Benefit from funding for educational courses, training and certifications to accelerate your personal growth.

RRSP/DPSP Program

When you join our program, we will match your contributions for each year of employment.

Committed to Diversity & Inclusion

We show this in many ways, such as our membership to The WIT Network, a group supporting women’s careers in tech.

Career Opportunities

WatServ is an equal opportunity employer who recognizes and values diversity and inclusion. Upon request, WatServ will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.

Please send inquiries to careers@watserv.com

We are looking for a Partner Relationship Manager to build and preserve trusting relationships with our strategic channel partners by being proactive, responsive, and a strategic resource. We’ll rely on you to find ways to outperform our competition, maintain our company’s positive image, and become our Partner’s Best Partner. Your relationship skills should be off the charts! 

To succeed in this role, you should be an excellent communicator, able to work with our partner’s sales, marketing, and operations teams, and build rapport with key contacts throughout all levels of our partner’s organization. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Your talent at balancing your role as a representative of WatServ while being a strong advocate for your partners should be exemplary. 

Your proven ability to grow relationships, find new business opportunities, and create mutually beneficial account plans should be on display, and your ability to integrate WatServ’s other teams (such as Marketing, Client Success, and Delivery) into your success should be second nature. Your strong experience with local and cloud technologies from Microsoft and other providers (Google, AWS, etc.) as well as your knowledge of managed and professional IT services will certainly benefit you in this role! 

Goals: 

  • Maintain and build positive relationships with strategic partners
  • Create alignment between WatServ and Partner’s strategic goals
  • Ensure all operational aspects of partnership agreement are met
  • Exceed partner performance targets
  • Generate new business opportunities

KEY RESPONSIBILITIES 

Partner Management, Development, and Enablement: 

  • Day to day management of a select group of WatServ partner relationships
  • Be knowledgeable of partner’s products, services, company, and industry/market
  • Influence and guide partner’s high-level strategy – promote WatServ sales motions within partner organization
  • Identify key staff in partner organizations to cultivate profitable relationships
  • Identify and incorporate partner’s strengths and constraints in planning and execution
  • Establish cadence of relationship
  • Provide sales/product/services training when appropriate
  • Resolve partner issues quickly and effectively
  • Promote high-quality sales, supply, and customer service processes
  • Perform business reviews and recommend improvements
  • Always be aware of new/potential partnership opportunities
  • Gain solid knowledge of WatServ and partner competitors
  • Be our partner’s best partner: build a trusted advisor relationship

Channel Sales & Marketing: 

  • Support channel partners on joint sales and marketing activities
  • Integrate partner upselling and cross-selling opportunities with the WatServ sales/delivery teams
  • Develop and review sales proposals with partner
  • Understand WatServ strategies/goals and partner strengths/capabilities and develop account plans to maximize performance
  • Incorporate co-selling and co-marketing opportunities into account plans
  • Help create demand and refer leads, manage sales opportunities, and maintain records/reports
  • Own the pipeline of opportunities from creation to close and meet/exceed all targets
  • Other key responsibilities include weekly, monthly and quarterly forecast accuracy, pipeline development and customer satisfaction

REQUIREMENTS: 

  • 5+ years related sales and channel experience
  • Proven track record of exceeding targets in a relationship-based and/or channel account management environment
  • Proven ability to manage partner sales relationships effectively at all levels
  • Knowledge of the channel process and how to engage and enable partners
  • Solid understanding of cloud services and technology
  • Ability to translate partner value across WatServ’s executive, sales, marketing, and operations teams 
  • Ability to articulate WatServ’s services, strategic and technical benefits, and advantages relative to competitor offerings across all levels of partner organization
  • Ability to succeed in a fast-paced, rapidly changing environment while maintaining high levels of operational rigor and business excellence
  • Problem-solving attitude
  • Excellent communication and presentation skills
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • BSc/BA in Business Administration or similar field

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Role Overview

WatServ is looking for a technically savvy and strategic Marketing Operations Specialist who will manage the nuts and bolts of our marketing and sales funnels from conception to completion. You will work closely with the sales team to nurture leads and report on marketing activities on a regular basis. This exciting role will develop and maintain processes, infrastructure, and best practices to continuously improve WatServ’s marketing and lead nurturing tactics. The role will challenge you to have an entrepreneurial spirit and think creatively in order to drive marketing qualified leads, improve ROI, and increase operational efficiency. You will manage WatServ’s MarTech stack in driving new business, and helping the company meet our business goals.

Key Responsibilities

  • Manage HubSpot and other marketing tools including Leadfeeder, SparkToro, LinkedIn Sales Navigator, Google Data Studio to ensure successful planning and deployment of marketing campaigns
  • Manage, measure and optimize lead generation, lead nurturing, and lead scoring
  • Implement automated lead-nurturing programs to positively impact our current lead database
  • Establish, track, and report on standard campaign metrics to optimize effectiveness
  • Analyze marketing and sales data to develop insights and strategies, and make recommendations to marketing, sales and executive teams on areas for optimization
  • Monitor and maintain data quality daily within the marketing database
  • Analyze and report on end-to-end demand funnel
  • Work with the sales team to ensure they’re getting the leads and lead data they need to be successful
  • Collaborate with Marketing Specialist to design and test web forms and landing pages to ensure accurate lead collection and process flow among systems
  • Load leads collected from offline channels and establish sound data-hygiene practices to maintain data integrity
  • Manage technical aspects and integrate key marketing systems (HubSpot, Dynamics CRM, etc.) to generate, distribute, and report on marketing engagement
  • Establish and maintain scalable processes that ensure best practices in campaign and lead management
  • Manage marketing operations vendor/tools to ensure they are supporting the company’s business goals
  • Proactively audit the marketing and sales technology stack to improve efficiency and recommend new tools to achieve sales and marketing objectives

Soft Skills & Attributes

  • High attention to detail
  • A passion for supporting campaigns from beginning to end
  • Are technically capable, with experience in working with lead gen tools, CRM systems and adept in figuring things out on the fly
  • An excellent communicator, and have a desire to improve processes
  • Have keen analytical skills and solid experience producing data analysis, summary reports and metrics; and a good eye for mining data to uncover business insights
  • Flexibility and responsiveness to changing priorities
  • Highly motivated self-starter with a can-do attitude; comfortable working with a small team

Technical Skills

  • Significant experience with:
    • HubSpot Marketing Hub and Microsoft 365 Dynamics CRM
  • Intermediate experience with:
    • Leadfeeder, SparkToro, LinkedIn Sales Navigator, Google Data Studio, Google Analytics
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)

Qualifications

  • Post-Secondary education; University/ College Diploma preferably in Marketing
  • At least 3-5 years of experience in a similar role within a Marketing/Sales environment
  • Is Certified in Google Analytics
  • Strong understanding of the sequence of marketing automation and how to nurture leads to hand off to the sales team
  • Has experience working in a technology company

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Reports to: Director, Marketing

Job Type: Full-time

Reporting to the Director of Marketing, the Inside Sales Representative will be responsible for making inquiries into strong leads. You are entrepreneurial in nature, a creative thinker, with a strong ability to consult the lead with your knowledge and expertise in cloud computing. You are comfortable talking to the C-Suite or the IT team at SMBs and have a passion to help them with their digital transformation. Do you thrive on helping others with your knowledge and expertise and working within a growing and entrepreneurial environment? This is the ideal role for you.

Key Responsibilities

  • Proactive in recognizing unique opportunities with inquiries and leads, and bringing ideas to the table every day to nurture leads through the sales pipeline.
  • Work diligently with other members of the marketing and sales team to recognize opportunities through cold calling, marketing lists, and lead detection software.
  • Has the ability to bridge new sales opportunities identified in HubSpot, and helps to nurture the sales opportunity with both the sales and marketing teams.
  • Provide suggestions and work alongside other members of the marketing team to build Marketing Automation campaigns that resonate with the target audiences.
  • Detect patterns in the analytics dashboard to continuously understand how to strengthen the pipeline, and turn cold leads into warm leads for the Sales team.
  • Actively compile meaningful competitive and product research that will help the Marketing team reach leads in a meaningful and valuable way.
  • Clearly articulate the brand promise and what products will work for each unique business, demonstrating expertise and building trust with the lead.
  • Quickly and diligently does lead follow up in an effective manner.
  • Achieve all measurable daily performance standards (follow-ups, sell time).
  • Meet assigned sales quotas by acquiring new customer accounts and renewing and growing existing relationships.
  • Engage effectively with inquiries to advance them through the pipeline.
  • Identify cross-selling and up-selling opportunities with existing clients and work effectively with the Customer Success team to carry the sale through.

Skills & Attributes

  • Extensive experience in telesales, social selling, email lead prospecting and prospecting through online meetings.
  • Is comfortable in consultative selling techniques for a variety of technology services/products to small and medium-sized businesses.
  • Proactively finds new ways of creating a meaningful connection with prospects, working with the marketing team to develop new tools and content that aligns with customer needs.
  • Demonstrates excellent communication and time management skills.
  • Has the teamwork and leadership skills to work effectively within the sales team and alongside the marketing team to connect and nurture leads.
  • Understands the nuances and urgency of achieving team and personal goals within a rapidly expanding company.
  • Highly motivated self-starter with a can-do attitude; comfortable working with a small team
  • Flexibility and responsiveness to changing priorities while maintaining attention to detail
  • Good problem-solving abilities
  • Excellent spoken and written communication

Technical Skills Requirements

  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • Strong Experience with:
  • Modern selling tools (Sales Navigator, LinkedIn Platform, Microsoft Teams)
  • Microsoft 365 Dynamics and HubSpot Marketing Hub

Qualifications

  • Post-Secondary education; University/ College Diploma
  • At least 5+ years of experience in a fast-paced sales environment with a successful track record in warming up sales-qualified leads.
  • Has extensive experience working in a technology company, ideally in cloud computing.

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with 1000’s of users connecting from around the world, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

Role Overview

WatServ is looking for an experienced, highly motivated Service Delivery Manager (SDM) to join our Client Success team. The Service Delivery Manager will be the primary interface between WatServ Managed Services Team and WatServ’s top tier clients. The SDM will ensure customer satisfaction through efficient service management, collaboration with internal and external teams, and continuous improvement of the overall client experience.

Duties & Responsibilities

  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • Relationship manager, with a focus on smooth delivery of Managed Services operations for clients
  • Ensure that best practices for Incident, Change, and Problem Management are established, followed, and continuously improved
  • Oversee the delivery of daily, weekly, monthly and quarterly deliverables such as Service Level metrics, strategic initiatives and recommendations, etc.
  • Ensure that our customer SLA’s and other contractual agreements with customers are met
  • Tracking and improving Customer Satisfaction
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of service delivery run smoothly
  • Provide oversight and direction to Operations team to ensure the services meet defined service level agreements.
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • In partnership with the Director of Service Delivery, establish a Service Delivery Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing Operational Delivery (Action Register, Issues Log, Monthly Operational Report, Root Cause Analysis, etc.)

Qualifications

  • Minimum 3 years of experience managing complex IT operational delivery in an external client-facing role
  • ITIL Foundations certified
  • In-depth knowledge of IT Service Management concepts and best practices
  • Expert skills in Incident Management, Problem Management and Change Management
  • Experience with ServiceNow and Logic Monitor
  • Previous experience in Project Management is an asset
  • Extensive experience managing infrastructure and private/public cloud operations
  • Exposure to public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Experience with Microsoft Dynamics support is a plus
  • Microsoft Azure and/or Google Cloud Platform certifications a plus
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and teamwork
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Position

WatServ is seeking an experienced Cloud Solutions Architect within Canada. The Cloud Solutions Architect drives customer initiatives in collaboration with customers and participates in both pre and post-sales (e.g., design, deployment) efforts. The Cloud Solutions Architect is a technical, customer facing role that is accountable for the end-to-end customer cloud deployment experience.

In this role you will be the owner of technical customer engagements including architectural design sessions, specific implementation projects and/or proofs of concept and deployment. The ideal candidate has experience in customer facing roles and can successfully lead deep technical architecture and application design discussions with senior customer executives to drive cloud deployment.

Primary Responsibilities

  • Enable customers to realize desired outcomes through cloud platforms from Microsoft and Google in solution areas of modern workplace and infrastructure & application projects and advisory services
  • Create and deliver key collateral within client engagements that identify, design, and implement techno logy and creative business solutions (requirements, functional design, process design, prototyping and testing/ support procedures)
  • Support the Sales organization to qualify, sell and close cloud opportunities in areas of modern workplace and infrastructure and application opportunities, using solutions and assets and repeatable, packaged offerings wherever possible
  • Coach and mentor your colleagues by educating and knowledge sharing
  • Manage day-to-day interactions with delivery and technical teams; communicate clearly and consistently
  • Support the WatServ Engineering and Operations team by developing and building cloud services
  • Participate in technical discussions with customers and prospective customers
  • Travel to prospects and customers, new product launches and general relationship development
  • Travel to tradeshows and customer sites to assist in the promotion of the company
  • Provide engineering guidance to the technical teams for customer deployments

Experience & Education Requirements

  • 5+ years of architecture, design implementation and/or support of distributed applications designed to run in the cloud or across hybrid cloud and on-premises environments
  • Experience with designing and deploying Microsoft Azure and Google GCP IaaS and PaaS platforms for identity, security, infrastructure, business continuity and data platforms
  • Experience with DevOps tooling, processes, and responsibilities to define and implement continuous integration; and define and implement a continuous delivery and release management strategy
  • Experience developing technical strategies for projects and proposals for customer presentations

Technologies

  • Microsoft Azure Identity, Compute, Storage, Containers, Security, Networking, Migration, Windows Virtual Desktop, Serverless Computing, Management and Governance
  • Microsoft 365 Apps, E-Mail, Collaboration, Identity and Access Management, Threat protection and Endpoint Management
  • Google Compute and App Engine, Storage, Databases, Data Analytics, Security and Identity and Containers
  • Programming/Scripting Languages: ARM, PowerShell, HashiCorp Terraform, Ansible, Chef

Project Experience

  • 5+ years of experience designing and delivering cloud solutions on an enterprise scale
  • 5+ years of experience with creating pilots, prototypes, and proof-of-concepts to provide validation of specific scenarios
  • 3-5 years of experience providing cloud solutions, including hybrid solutions on-premises or in the cloud, lift-and-shift initiatives, migrations, and upgrades.

 Certifications

 Microsoft Certified Azure Administrator Associate

  • Microsoft Certified Azure Solutions Architect Expert (AZ-300 and AZ-301, or AZ-302).
  • Google Professional Cloud Architect

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Opportunity
WatServ is seeking an experienced Database Administrator in the Southern Ontario region. Reporting to the Director of Managed Service Solutions and working with a dynamic team, you will be responsible for installation, patch, configuration, maintaining and monitoring the SQL Server to ensure each customer contract is being fulfilled. You will also be expected to trouble shoot related issues, provide database consultation to other teams and management, establish and maintain written best practices and operational procedures, and maintain database security while ensuring appropriate access to the SQL Server. The role will also include rotational 7×24 on-call schedule to monitor alerts/notifications.

Basic Qualification

  • 5 years experience
  • A strong communicator both in written and verbal communication

Responsibilities

  • Installation, patching, and configuration of SQL Server instance with MS best practices and underlying applications
  • Setup and configuration of SQL server maintenance plans and SQL jobs • Setup SQL server critical alerts/notifications
  • Maintain database security and ensure appropriate access
  • Regular reviews of SQL Server to ensure SQL Server and its components perform the activities optimally within the underlying hardware.
  • Review and re-configure new databases and SQL agent jobs; Research on questionable issues, find, and implement solutions, report findings to relevant team, creating tickets if necessary
  • Daily SQL server operational support such as backup, restore, refresh of PreProd database, customer SQL job creation/modification/execution, backup reports, database usage reports, user creation/modification/permissions, license reports, server related objects creation such as linked servers.
  • Perform performance analysis, database upgrade, migration, and upgrade
  • Work with system and application admins to troubleshoot database related issues
  • Provide database consultation to other teams and management
  • Establish and maintain written best practices and operational procedures; follow SQL Server related new technology, learn, test, and apply to the WatServ environment appropriately
  • Monitoring of SQL Server security vulnerability and workaround/patch information and advice to ensure underlying SQL instances are running in the latest possible patch against SQL breaching

Technical Requirements

  • Support of SQL Server versions 2008, 2012, 2014 and 2016 including: Database Engine, Integration Services, Reporting Services, Analysis Services, Azure database, and Power BI
  • Support of SQL Server database high available strategies such as failover cluster, replication, AlwaysOn, mirroring, log shipping, and DR recovery strategies
  • SQL Server tuning using Profiler, trace, extended event, query plans, Index Tuning Wizard, Dynamic Management Views and Functions (DMVs), and other third-party tools
  • Develop SQL jobs, T-SQL stored procedures, functions, Powershell scripts, batch scripts to support internal/external processes and improve system performance
  • Thorough understanding Microsoft SQL Server database concepts, functions, features, and principles
  • Knowledge of T-SQL, Powershell scripting, SQL Server system tables, dynamic views/functions, stored procedures and functions
  • Understand Windows operating system, AD, DNS, backup/restore and storage. • Understand data-mapping and logical and physical data modeling
  • Understand and develop integration packages through SSIS
  • Public Cloud database platform offerings (AWS, Azure, Google)

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Opportunity
WatServ is seeking an experienced Project Manager in the Southern Ontario region. Reporting to the Director of Service Delivery and working with a dynamic team, you will be responsible for overseeing client project management to ensure high customer satisfaction through all stages of each project.

Responsibilities

  • Oversee client project management from initiation, planning, execution and monitoring & controlling phases.
  • Responsible for managing critical paths, risks, milestones, budgets & stakeholder expectations.
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of each project are compatible
  • Provide oversight and direction to implementation team to ensure the deployment meets the project specs and requirements.
  • Act as an internal quality control check for the project
  • Manage ongoing quality control and participate in quality issue resolution
  • Work on and complete multiple projects and deliverables with limited supervision, and work independently or in a small team environment.
  • Anticipate and proactively remediate project issues internally and with customers
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • In partnership with the Director of Service Delivery, establish a Project Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing full project lifecycle (Scope statement, WBS, RAID Log, Weekly/Monthly Project Reports, etc.)
  • In the absence of a formal Project Management Office, define requirements and establish key PMO functions around governance, schedule management, financial management, risk/issue/scope management, resource management, quality management, and communications management

Qualifications

  • Minimum 3 years experience managing complex IT project management in an external client-facing Project Manager role
  • In-depth knowledge of project management concepts, practices and techniques (Project Management certification preferred).
  • In-depth knowledge of project management life cycle, methodologies and support tools
  • Extensive experience managing infrastructure, information security, and private/public cloud projects.
  • Experience managing public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and team work
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

WatServ is looking for an experienced, smart, and overachieving Solutions Sales Engineer with a proven track-record and a passion for selling technology solutions to senior executives. Your contributions will be instrumental in supporting our growing sales team to achieve revenue goals.
With your demonstrated ability to translate our customers’ business challenges into tailored solutions, you will be articulating our unique value proposition to prospects and partnering with our Sales Team to build and execute assessments, proof of concepts, and presentations. You will be responsible for selling into new prospects and measures of success will include net-new customer acquisitions, in-year revenue, and Total Contract Value.
Your technical prowess is between a Sales Executive and a Solution Architect. You are technical enough to help Sales drive an opportunity to close but you are not responsible for architecting or configuring the solutions once they have been established.
Your ability to draft proposals and successfully create and submit bids will be crucial in showcasing WatServ’s capabilities to prospects. Furthermore, you will assist the Sales Team with the development of their verticals, account sales plans, and provide pursuit oversight for opportunities in motion.

Responsibilities:

  • Serve as the technical liaison that collaborates with sales, marketing, and services teams to create customized presentations, draft proposals, bids, assessments, and proof of concepts.
  • Lead proof of concept and assessment projects to success by creating and articulating a convincing story that shows how WatServ will deliver tangible business value to our customers.
  • Take your learnings from the field and use them to improve our solutions, sales processes, and collateral.
  • Build credibility with clients through your technical and product expertise and a honed business acumen.
  • Provide oversight on current opportunities and pursuits.
  • Assist Sales Team with development of target verticals and sales plans

Requirements:

  • Proven success as a Solutions Engineer / Sales Support / Pre-sales Resource
  • Proven track record selling complex enterprise solutions – preferably Public Cloud (Azure, GCP, AWS), cloud infrastructure, and productivity solutions like Office 365
  • Experience with selling IT Managed Services and articulating to prospects why it is indispensable
  • Ability to establish strong, long-lasting relationships with senior executives
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background with an understanding and hands-on experience in Public Cloud technologies, Cloud Infrastructure, SaaS, and PaaS
  • Excellent written and verbal communication skills
  • BA/BS degree or equivalent

ABOUT WATSERV
WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with 1000’s of users connecting from around the world, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

ACCOMMODATIONS
WatServ is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our WatServ community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

Use your knowledge, skills and drive to build a successful career with WatServ - APPLY NOW!  

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