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Careers

WatServ is always looking for the next clever mind.

Where great minds meet exciting opportunities.

Looking for a new career where ambitious people, innovative technology and an inclusive team environment intersect? Review our career opportunities below and see why WatServ is a great place to grow.

Why Choose WatServ?

Health
Benefits

Get comprehensive health coverage including prescription drugs, dental, vision care, life insurance and more.

Volunteer & Anniversary Days

Get paid time away from the office to volunteer for a cause that matters to you and to celebrate your employment anniversary.

Flex Hours & Work from Home

Enjoy freedom and work-life balance thanks to our flexible work hours and work from home options.

Learning & Development

Benefit from funding for educational courses, training and certifications to accelerate your personal growth.

RRSP/DPSP Program

When you join our program, we will match your contributions for each year of employment.

Committed to Diversity & Inclusion

We show this in many ways, such as our membership to The WIT Network, a group supporting women’s careers in tech.

Career Opportunities

WatServ is an equal opportunity employer who recognizes and values diversity and inclusion. Upon request, WatServ will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.

Please send inquiries to careers@watserv.com

Role Overview

WatServ is looking for an experienced, highly motivated Service Delivery Manager (SDM) to join our Client Success team. The Service Delivery Manager will be the primary interface between WatServ Managed Services Team and WatServ’s top tier clients. The SDM will ensure customer satisfaction through efficient service management, collaboration with internal and external teams, and continuous improvement of the overall client experience.

Duties & Responsibilities

  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • Relationship manager, with a focus on smooth delivery of Managed Services operations for clients
  • Ensure that best practices for Incident, Change, and Problem Management are established, followed, and continuously improved
  • Oversee the delivery of daily, weekly, monthly and quarterly deliverables such as Service Level metrics, strategic initiatives and recommendations, etc.
  • Ensure that our customer SLA’s and other contractual agreements with customers are met
  • Tracking and improving Customer Satisfaction
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of service delivery run smoothly
  • Provide oversight and direction to Operations team to ensure the services meet defined service level agreements.
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • In partnership with the Director of Service Delivery, establish a Service Delivery Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing Operational Delivery (Action Register, Issues Log, Monthly Operational Report, Root Cause Analysis, etc.)

Qualifications

  • Minimum 3 years of experience managing complex IT operational delivery in an external client-facing role
  • ITIL Foundations certified
  • In-depth knowledge of IT Service Management concepts and best practices
  • Expert skills in Incident Management, Problem Management and Change Management
  • Experience with ServiceNow and Logic Monitor
  • Previous experience in Project Management is an asset
  • Extensive experience managing infrastructure and private/public cloud operations
  • Exposure to public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Experience with Microsoft Dynamics support is a plus
  • Microsoft Azure and/or Google Cloud Platform certifications a plus
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and teamwork
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Opportunity and Responsibilities

WatServ is seeking an experienced Senior Financial Analyst in the GTA. Reporting to the Chief Financial Officer and working with a dynamic team, you will help to mature the Financial, Planning and Analysis function at WatServ.

Specifically

  • Understand key business drivers and develop daily, weekly, monthly reporting to monitor and improve business performance
  • Help monitor and grow the business and its financial performance through analysis of financial results, forecasts, variances, and trends.
  • Prepare monthly, quarterly & annual financial performance analysis, budgets and forecasts
  • Create recommendations for margin, pricing and profitability improvement and present these recommendations to management and Senior Leadership Team 
  • Develop and build financial models to support planning, and forecasting
  • Manage the annual budgeting and planning processes and quarterly updates. 
  • Support Senior Accountant with management of the general ledger and ongoing accounting requirements of the business
  • Conduct comparable analysis and market research to support internal financial analysis, pricing strategies and other strategic initiatives
  • Conduct analysis to set appropriate annual financial and operating targets for various business lines
  • Manage and coordinate monthly reporting against the key financial measurements, both operating and financial.  
  • Conduct business studies, review accounts, vendor reports, contractual terms, prices, and how market changes are impacting WatServ.
  • Other ad hoc analysis as required.

To be successful a successful candidate will have

  • A curious mindset with a desire to understand business performance metrics and how they can drive continual improvement in the business.   
  • Attention to detail with a high degree of accuracy with numbers and financial concepts.
  • Ability to present financial information to a non-financial audience
  • Comfortable in a fast paced, deadline driven environment
  • A self-starter, highly positive can-do attitude in a rapidly changing environment
  • Excellent communication (oral and written) and presentation skills
  • Advanced Microsoft Excel and PowerPoint skills; comfortable dealing with large amounts of data
  • Ability to work in cross functional teams
  • A sound understanding of general accounting procedures and working experience with General Ledger and Financial Statement preparation.
  • Demonstrate proficiency in the use of computerized accounting systems, and financial reporting packages
  • Ability to prioritize workload, consistently meet deadlines and provide continuous quality service.
  • Excellent interpersonal, problem solving and organizational skills.
  • Ability to work independently and in a team environment.
  • Ability to cope with unexpected interruptions to meet changing deadlines.
  • Ability to take initiative and implement efficiencies in processes.
  • Ability to work with large volumes of data and summarize information for various levels of the organization.

Basic Qualifications

  • 5+ years experience in accounting or finance organization  
  • Bachelor’s Degree in Business, Accounting, Finance or Economics
  • CPA or CFA designation 

Requirements:  

  • Excellent client relationship management skills 
  • Extensive knowledge of Project Management principles and processes 
  • Experience in a similar role and able to demonstrate successfully running own business unit/business, or consulting in a professional services environment 
  • Ability to work effectively at the Executive level with both small and enterprise organizations. 
  • Exceptional organizational skills with the ability to handle high levels of workload and be able to multitask. 
  • Clear and effective communication skills with the ability to remain calm and professional whilst retaining a common sense approach.  
  • Strong commercial, quantitative and analyzing skills with the ability to deliver revenue and profit growth initiative and influence business strategy.  
  • Driven and resourceful with high levels of attention to details and quality control. 
  • Strong business acumen and able to look at strategic and long-term consequences of actions.  

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Position

WatServ is seeking an experienced Cloud Solutions Architect within Canada. The Cloud Solutions Architect drives customer initiatives in collaboration with customers and participates in both pre and post-sales (e.g., design, deployment) efforts. The Cloud Solutions Architect is a technical, customer facing role that is accountable for the end-to-end customer cloud deployment experience.

In this role you will be the owner of technical customer engagements including architectural design sessions, specific implementation projects and/or proofs of concept and deployment. The ideal candidate has experience in customer facing roles and can successfully lead deep technical architecture and application design discussions with senior customer executives to drive cloud deployment.

Primary Responsibilities

  • Enable customers to realize desired outcomes through cloud platforms from Microsoft and Google in solution areas of modern workplace and infrastructure & application projects and advisory services
  • Create and deliver key collateral within client engagements that identify, design, and implement techno logy and creative business solutions (requirements, functional design, process design, prototyping and testing/ support procedures)
  • Support the Sales organization to qualify, sell and close cloud opportunities in areas of modern workplace and infrastructure and application opportunities, using solutions and assets and repeatable, packaged offerings wherever possible
  • Coach and mentor your colleagues by educating and knowledge sharing
  • Manage day-to-day interactions with delivery and technical teams; communicate clearly and consistently
  • Support the WatServ Engineering and Operations team by developing and building cloud services
  • Participate in technical discussions with customers and prospective customers
  • Travel to prospects and customers, new product launches and general relationship development
  • Travel to tradeshows and customer sites to assist in the promotion of the company
  • Provide engineering guidance to the technical teams for customer deployments

Experience & Education Requirements

  • 5+ years of architecture, design implementation and/or support of distributed applications designed to run in the cloud or across hybrid cloud and on-premises environments
  • Experience with designing and deploying Microsoft Azure and Google GCP IaaS and PaaS platforms for identity, security, infrastructure, business continuity and data platforms
  • Experience with DevOps tooling, processes, and responsibilities to define and implement continuous integration; and define and implement a continuous delivery and release management strategy
  • Experience developing technical strategies for projects and proposals for customer presentations

Technologies

  • Microsoft Azure Identity, Compute, Storage, Containers, Security, Networking, Migration, Windows Virtual Desktop, Serverless Computing, Management and Governance
  • Microsoft 365 Apps, E-Mail, Collaboration, Identity and Access Management, Threat protection and Endpoint Management
  • Google Compute and App Engine, Storage, Databases, Data Analytics, Security and Identity and Containers
  • Programming/Scripting Languages: ARM, PowerShell, HashiCorp Terraform, Ansible, Chef

Project Experience

  • 5+ years of experience designing and delivering cloud solutions on an enterprise scale
  • 5+ years of experience with creating pilots, prototypes, and proof-of-concepts to provide validation of specific scenarios
  • 3-5 years of experience providing cloud solutions, including hybrid solutions on-premises or in the cloud, lift-and-shift initiatives, migrations, and upgrades.

 Certifications

 Microsoft Certified Azure Administrator Associate

  • Microsoft Certified Azure Solutions Architect Expert (AZ-300 and AZ-301, or AZ-302).
  • Google Professional Cloud Architect

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Opportunity
WatServ is seeking an experienced Database Administrator in the Southern Ontario region. Reporting to the Director of Managed Service Solutions and working with a dynamic team, you will be responsible for installation, patch, configuration, maintaining and monitoring the SQL Server to ensure each customer contract is being fulfilled. You will also be expected to trouble shoot related issues, provide database consultation to other teams and management, establish and maintain written best practices and operational procedures, and maintain database security while ensuring appropriate access to the SQL Server. The role will also include rotational 7×24 on-call schedule to monitor alerts/notifications.

Basic Qualification

  • 5 years experience
  • A strong communicator both in written and verbal communication

Responsibilities

  • Installation, patching, and configuration of SQL Server instance with MS best practices and underlying applications
  • Setup and configuration of SQL server maintenance plans and SQL jobs • Setup SQL server critical alerts/notifications
  • Maintain database security and ensure appropriate access
  • Regular reviews of SQL Server to ensure SQL Server and its components perform the activities optimally within the underlying hardware.
  • Review and re-configure new databases and SQL agent jobs; Research on questionable issues, find, and implement solutions, report findings to relevant team, creating tickets if necessary
  • Daily SQL server operational support such as backup, restore, refresh of PreProd database, customer SQL job creation/modification/execution, backup reports, database usage reports, user creation/modification/permissions, license reports, server related objects creation such as linked servers.
  • Perform performance analysis, database upgrade, migration, and upgrade
  • Work with system and application admins to troubleshoot database related issues
  • Provide database consultation to other teams and management
  • Establish and maintain written best practices and operational procedures; follow SQL Server related new technology, learn, test, and apply to the WatServ environment appropriately
  • Monitoring of SQL Server security vulnerability and workaround/patch information and advice to ensure underlying SQL instances are running in the latest possible patch against SQL breaching

Technical Requirements

  • Support of SQL Server versions 2008, 2012, 2014 and 2016 including: Database Engine, Integration Services, Reporting Services, Analysis Services, Azure database, and Power BI
  • Support of SQL Server database high available strategies such as failover cluster, replication, AlwaysOn, mirroring, log shipping, and DR recovery strategies
  • SQL Server tuning using Profiler, trace, extended event, query plans, Index Tuning Wizard, Dynamic Management Views and Functions (DMVs), and other third-party tools
  • Develop SQL jobs, T-SQL stored procedures, functions, Powershell scripts, batch scripts to support internal/external processes and improve system performance
  • Thorough understanding Microsoft SQL Server database concepts, functions, features, and principles
  • Knowledge of T-SQL, Powershell scripting, SQL Server system tables, dynamic views/functions, stored procedures and functions
  • Understand Windows operating system, AD, DNS, backup/restore and storage. • Understand data-mapping and logical and physical data modeling
  • Understand and develop integration packages through SSIS
  • Public Cloud database platform offerings (AWS, Azure, Google)

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

The Opportunity
WatServ is seeking an experienced Project Manager in the Southern Ontario region. Reporting to the Director of Service Delivery and working with a dynamic team, you will be responsible for overseeing client project management to ensure high customer satisfaction through all stages of each project.

Responsibilities

  • Oversee client project management from initiation, planning, execution and monitoring & controlling phases.
  • Responsible for managing critical paths, risks, milestones, budgets & stakeholder expectations.
  • Develop and build relationships with clients to deliver holistic solutions that will increase WatServ’s share of wallet through Cloud application & infrastructure projects and advisory services
  • Coordinate with other departments to ensure all aspects of each project are compatible
  • Provide oversight and direction to implementation team to ensure the deployment meets the project specs and requirements.
  • Act as an internal quality control check for the project
  • Manage ongoing quality control and participate in quality issue resolution
  • Work on and complete multiple projects and deliverables with limited supervision, and work independently or in a small team environment.
  • Anticipate and proactively remediate project issues internally and with customers
  • Strive to consistently improve customer satisfaction, delivery times and service levels while reducing costs.
  • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
  • Understand interdependencies between technology, operations and business needs
  • Focus on customer needs, challenges & outcomes, leveraging industry insights & the Solutions Portfolio packaged offerings prioritized for your role.
  • Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through account-aligned resources, and technical teams
  • In partnership with the Director of Service Delivery, establish a Project Management framework based on industry best practices, customized to match WatServ’s specific needs.
  • Create and maintain a document library of reusable templates for managing full project lifecycle (Scope statement, WBS, RAID Log, Weekly/Monthly Project Reports, etc.)
  • In the absence of a formal Project Management Office, define requirements and establish key PMO functions around governance, schedule management, financial management, risk/issue/scope management, resource management, quality management, and communications management

Qualifications

  • Minimum 3 years experience managing complex IT project management in an external client-facing Project Manager role
  • In-depth knowledge of project management concepts, practices and techniques (Project Management certification preferred).
  • In-depth knowledge of project management life cycle, methodologies and support tools
  • Extensive experience managing infrastructure, information security, and private/public cloud projects.
  • Experience managing public cloud projects (Microsoft Azure, Google Cloud Platform, Amazon Web Services) is a definite plus.
  • Proven Leadership skills, with ability to drive results while cultivating a culture of collaboration and team work
  • C-level executive presentation skills
  • A strong communicator both in written and verbal communication
  • Self-motivated

About WatServ

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Benefits

As the successful candidate, you’ll be rewarded with a highly competitive salary that is commensurate with your experience, skills, and qualifications. You’ll also receive a comprehensive employee benefits plan and experience a close-knit and supportive culture.

WatServ is an innovative company that understands that today’s technology is tomorrow’s architecture. We’re excited to use the newest technology and adapt quickly to industry trends. As an employer, we want to offer our team a rewarding and challenging career with lots of growth potential.

Accommodations

WatServ welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use your knowledge, skills and drive to build a successful career with WatServ – APPLY NOW!

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