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Case Study: Security Operations Center

WatServ Supports Imagine with New Security Operations Center

By providing a tailored, cost-effective solution, WatServ supported a dynamic internet service provider in implementing a new Security Operations Center.

In business for almost 30 years, Imagine is a Dublin-based high-speed broadband internet service provider (ISP) serving more than a million homes and businesses.

Recently, Imagine was tasked by its parent company and by Irish and EU regulators to implement a Security Operations Center (SOC) and adopt stringent new protocols for information security in its service infrastructure.

Imagine already ensures strict compliance with privacy regulations under the European Union’s General Data Protection Regulation (GDPR), focusing on resiliency and continuity in the design of its network. The company does not tolerate downtime. A SOC requires 24/7 monitoring and support, and the regulatory landscape in Europe can change quickly and often. Imagine recognized that its IT department required partner support on meeting milestones in their aggressive implementation timeline.

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“We were on the path towards compliance with national and EU regulatory requirements to have an SOC in place. We were looking for sourcing options, and when we saw WatServ’s proposal of SOC as a service, we knew that WatServ was the ideal partner, and we wasted no time in implementing the solution.”
Mike Stacey
CTIO, Imagine Communications Group

The process

Following careful consultation to gain an understanding of Imagine’s business realities and needs, WatServ developed a custom solution and supplied two appliances to be integrated into Imagine’s network. One is in Imagine’s office environment. The other is within a secure data center in its production environment. These appliances provide vulnerability scanning and SIEM (Security Information and Event Management), where log files from various network elements are analyzed to detect signs of vulnerability or attack.

Through these appliances and the active Managed Detection Response (MDR), Imagine’s systems are protected against potential issues such as out-of-date software, open ports, or unauthorized access from cybercriminals and other nefarious actors. The system generates reports that are delivered to the WatServ Portal, which acts as an interface between the SOC and Imagine’s IT department to alert it of any suspicious activity. The IT department then escalates the reports to the appropriate level so that corrective action can be taken immediately.

cybersecurity concept Global network security technology, business people protect personal information. Encryption with a padlock icon on the virtual interface.
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“We set up the solution so that issues are actioned quickly, according to Imagine’s risk appetite, instead of sending multiple reports about low-risk activity. It’s about not exposing the client team to a lot of unnecessary pressure.”
Serge Maric
Director of Customer Success, WatServ

A working relationship that works

A component of WatServ’s offering is vulnerability scanning and detection through monitoring of Imagine’s network traffic. On a quarterly basis, WatServ finetunes the parameters of the SOC according to traffic patterns, internal requirements from Imagine, and any external regulatory requirements that may arise or evolve over time. In addition, bi-weekly meetings between Imagine’s IT department and WatServ’s Client Success team ensure that there is a rapid and focused response to any threat intelligence arising from patterns observed across Imagine’s network

The outcomes

In partnership with WatServ, Imagine has gone from having no SOC in place to having total visibility and coverage of all servers and devices (routers, computers, etc.) on its network. Now, thousands of end points are covered, monitored, and protected by the WatServ SOC-as-a-service solution.

Beyond achieving regulatory compliance, Imagine has realized significant collateral benefits from implementing WatServ’s solution, including:

  • Minimized or eliminated potential outages and downtime for clients
  • Significantly reduced possibility of cyberattack on Imagine’s systems
  • Added security measures with no disruption of service
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"Part of what made this arrangement so attractive to Imagine is the OpEx model where we pay for the solution on a monthly basis, rather than all upfront. And the whole process is invisible to our customers. All they see is reliable internet service from a provider with a more secure network.”
Mike Stacey
CTIO, Imagine Communications Group
Data Center Male It Specialist Using Laptop while Working on Computer. Information Technology Professional. Server Farm Cloud Computing and Cyber Security Maintenance Concept

Continuing support

Imagine’s experience of working with WatServ has been a positive, productive collaboration from start to finish. WatServ was able to implement the tailored solution with minimal disruption of Imagine’s day-to-day operations, leaving the company free to focus on its mandate of delivering excellent service to its customers. The Imagine team is 100% confident that WatServ has delivered the best possible solution with modern technology and critical elements of the cybersecurity framework. As part of continued effort to increase the level of protection even further, WatServ will support Imagine with NIST audit requirements, advanced threat detection and security analytics; seamlessly connecting platforms, intelligence, and experts to address vulnerabilities and compliance risks.

The Imagine engagement illustrates WatServ’s ability to understand and address a customer’s need, help them respond to internal and regulatory pressures, and implement robust security measures through a SOC as a service. And all of this is done in a seamless changeover, invisible to Imagine’s customers.

Learn more about WatServ’s approach and capabilities by visiting CloudSecure

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"For Imagine, this is a model we’re used to. Our size meant we had to outsource the solution. With WatServ, it’s predictable, consistent, and responsive.”
Mike Stacey
CTIO, Imagine Communications Group

Select Business Outcomes

Integration of multiple business solutions enabled Champion to improve financial planning, gain better visibility, consolidate reporting, improve customer relationship management and more.

WatServ hosted regular status calls with Champion and their VAR partner to ensure transparent communications with all parties. These calls ensured both a proactive and reactive focus on performance, technical tuning and application optimizations. Over the years of working together, this amounted to more than 225 status calls.

Services Provided

Digital Transformation Planning

Cloud Consulting & Engineering

Technical Consulting

Infrastructure Design & Support

M365 Managed Services

Professional Services

Security Best Practices & Solutions

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