Our Team

Ready to digitally transform your business? WatServ's team is here to help.

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With clever minds and a track record to back it, our team is our biggest advantage.

Over the years, we have curated a highly skilled team of cloud experts who are leaders in their respective fields. At all levels, and at every touch point, you can expect superior service, clever solutions and an unmatched track record – advantages that will help your business grow.


Director, Client Success

Peggie joined WatServ in 2014. With over 35 years of experience in the IT industry, Peggie has deep knowledge of Microsoft Dynamics AX, NAV, GP, SL, CRM and many third-party products. At WatServ, Peggie is responsible for ensuring the success of existing customers, onboarding new customers and managing the company’s Microsoft Dynamics technical support specialists, customer account managers and support ticket response team. Customer satisfaction and retention is her number one priority and she is committed to working with customers in a professional, respectful and open manner.


Chief Executive Officer

Dave has been part of the Brookfield family for over a decade. Prior to joining WatServ, Dave was President & CEO of RPS Real Property Solutions. He also previously helped found three startups in the financial services and technology sectors and he co-managed a $75m FinTech fund while at Dorset Partners and Borealis. Dave serves on various boards, including National Enactus and the Ontario Children’s Wish Foundation. Dave holds a BA from the University of Western Ontario and is an MBA graduate from Wilfrid Laurier University.


EVP, Finance & Operations

Mark is an experienced finance and operations leader. With proven success in developing and executing organic and acquisitive growth strategies, Mark has worked on a variety of start-up, carve-out and restructuring opportunities. At WatServ, Mark leads Accounting, Finance, HR and Legal, where he believes in building teams that have a deep understanding of the business and enabling collaboration to achieve growth. Prior to joining WatServ, Mark spent more than 15 years working for various Brookfield Business Partners portfolio companies. His career also includes experience as Director of Finance of an Internet start-up and several years at Ernst & Young and Grant Thornton. Mark is a CPA, CA and holds a BBA from Wilfrid Laurier University.


Chief Technology Officer

Kazim has spent more than 20 years in IT, amassing expertise in cloud computing design and architecture, agile operating model implementation, cloud infrastructure, security and networking. As WatServ’s head of technology and chief architect, Kazim is responsible for designing the company’s strategic direction and product roadmap, as well as engaging directly with customers to help them achieve their goals using cloud technology. Prior to joining WatServ, Kazim’s past projects included enterprise public cloud migrations, notably delivering the cloud platforms for the 2015 Pan American Games to support games management systems, timing and scoring, and technology services for over 50 venues. Kazim recently completed The Innovative Technology Leader program at Stanford University Graduate School of Business.


SVP, Sales & Marketing

With over 35 years of experience in IT management and execution delivery, Randy brings visionary leadership to WatServ’s executive team and is responsible for new business development. Prior to joining WatServ, Randy was the Vice President of Business Relationship Management at Brookfield, BCO Services. He has also held positions at IBM Canada and Hewlett Packard Canada. Randy offers extensive knowledge of IT service delivery management, contracting and negotiations, governance and organization building.


HR Administrator

With many years of experience working at startups and small to medium enterprises, Stephanie has expertise in providing human resources and office management services. Stephanie joined WatServ in 2018, where she is responsible for talent acquisition, onboarding, compensation, performance management, compliance and policy and procedure development and implementation. Stephanie has a degree in Human Resources Management from Ryerson University and a diploma in Business Administration.


Director, Information Security

Otto brings more than 17 years of experience in information security and cyber security. Passionate about making businesses more secure, he is able to navigate the full spectrum of security domains, including vulnerability management, network security, endpoint security, incident response, penetration testing, and more. Otto joined WatServ in 2018, where he is responsible for developing and implementing the information security program, which includes leading security architecture, security operations, risk management, compliance, assessment and remediations, and awareness and training. He also develops procedures and policies designed to protect enterprise and customer's communications, systems and assets. Otto holds a wide range of cloud security, information security and IT certifications.


Director, Marketing

Responsible for leading WatServ’s strategic marketing activities, Lauren joined the company in 2018. Lauren comes from an affiliate Brookfield company where she was the Marketing Manager, responsible for brand management, digital marketing, product development and more. Prior to joining the Brookfield family, Lauren held several marketing and public relations positions over the course of a decade with companies like Xerox, AMI (a multi-media broadcast organization) and Perennial Design (a retail experience firm). In addition to a BA in Communications from Wilfred Laurier University, Lauren has completed certificates in digital, social and interactive marketing.


VP, Sales

Tyler entered the Microsoft Dynamics channel in 2002, gaining experience with Microsoft Dynamics Partners in AX, GP, NAV and SL over many years. For several years, he also worked as an award-winning Client Account Manager with Desire2Learn’s enterprise sales team. In 2014, Tyler joined WatServ, bringing with him knowledge from the channel and an ability to help customers maximize their benefits from Dynamics in the Cloud engagements. Tyler is now responsible for the sales of Application Services.


VP, Client Success

Numrah joined WatServ in 2019 with the goal of delivering a client success program focused on improving the client experience, achieving value for clients and building lasting relationships.

Backed by 12+ years of senior leadership experience, Numrah previously supported the development and implementation of a Customer Success and Experience program for the world's third largest fintech. She also spent time at Deloitte leading business transformations with a focus on organizational effectiveness, enterprise change and mergers and acquisitions. Numrah has a strong track record of delivering results from strategy design to technical delivery and she is an experienced people leader.

Numrah has a Bachelor of Science in Psychology from the University of Toronto and a Masters of Arts in Industrial Organizational Psychology from the University of Guelph.


Director, Partnerships

At WatServ, Jeffrey manages relationships with the company’s strategic partners, including business application consultants, third party solution providers and hyper-scale cloud computing providers like Microsoft and Google. Jeffrey converses with partners as an active listener and with an engineer’s problem-solving methodology. Prior to his current role, Jeffrey worked on M&A transactions in corporate development and investment banking roles. Jeffrey holds an MBA from the Rotman School of Management and is also a CFA charterholder.


Director, Service Delivery

Responsible for the management of both project and operational service delivery at WatServ, Jerhome is passionate about getting things done while at the same time enhancing client experience. With over a decade of experience, Jerhome previously managed projects and service delivery in a wide variety of industries including finance, retail and the government sector. Jerhome has a Project Management Professional (PMP) Certification and a Professional Cloud Architect Certification, making him well equipped to help clients navigate the complexities of cloud adoption.


Director, Managed Services Solutions

As WatServ’s first employee, Mike has been with the company since the cloud was in its infancy. Responsible for the infrastructure and application support teams, as well as daily operations, Mike is passionate about increasing efficiencies using technology. With a 15-year history in IT, Mike previously worked in large corporate settings including OpenText. Mike oversees a global team of service delivery experts and his approach is to provide multiple paths for customers to achieve their ideal outcome.


Team Lead, Engineering

An experienced, multilingual IT infrastructure manager with a proven track record of success, Miguel works cross-functionally between WatServ’s solution architect and support teams to help manage infrastructure and support services delivery. This includes cloud technology improvement research, development and optimization and advising on cloud architecture and pricing. With experience in IT budget management, business planning, change management, QA and service desk management, Miguel brings extensive insight into business drivers and helps our clients develop IT strategies that align their IT infrastructure function with business requirements.

Want to join the WatServ team?

Visit our careers page to learn what it’s like to work at WatServ and view current opportunities.