Top 6 Most-Asked Questions About WatServ’s Partnership Program

Top 6 Most-Asked Questions About WatServ’s Partnership Program

By Jeff Ng, Director, Partnerships
February 25, 2020

2019 was an exciting year for WatServ, made even more so thanks to our incredible partners.

In fact, we have numerous partners to thank for helping us acquire new clients, including but not limited to:

We deeply value your support and appreciate you choosing us as your partner.

Last year, we were also able to attend several industry events to connect with potential partners and spread the word about cloud technologies and digital transformation. We enjoyed meeting new people and seeing familiar faces at Directions North America in Las Vegas, the IWLA Tech and Ops Conference in Columbus, the User Group Summit in Orlando and many more.

Throughout the year, we had several potential partners reach out to us with questions about our Partnership Program. As a result, we’ve put together this list of FAQs.

If your organization is interested in partnering with us, we hope the following information will provide you with valuable insight.

Six Frequently Asked Questions (FAQs) About WatServ’s Partnership Program

1. Who is WatServ’s Partnership Program Ideal for?

Our partners generally fall within one of two groups:

  1. Microsoft Dynamics partners seeking industry-leading hosted platforms for ERP and financial applications in either Azure or Hybrid-Cloud
  2. IT consultants helping clients with digital transformations. When cloud migration from on-premise or co-location facilities are part of the digital transformation, WatServ is positioned to deliver.

Partners choose us so they can remain focused on their core capabilities, while trusting us to deliver cloud-infrastructure and advanced managed service solutions. Working with WatServ means partners can leverage our deep experience with cloud migrations and be confident in our technical knowledge given the cloud’s rapid pace of change.

2. What models of engagement does WatServ offer?

We offer two engagement models:

  1. Direct Model – Under this model, we have a direct relationship with the end customer. The partner introduces WatServ to the end customer and we develop contracts, obligations and SLAs. After collecting payments, we remit a revenue-sharing amount back to the referring partner.
  2. White Label Model – Under this model, WatServ has no direct relationship with the end customer and instead acts as a sub-supplier for the partner. WatServ develops contractual obligations, including SLAs, and we bill and collect payments from the partner for the services we provide. Often, partners will “pass through” our benefits to the end customer. Additionally, the partner has flexibility over pricing and may choose to include a mark-up on WatServ’s services. WatServ provides partners with a discount on services, which is equivalent to the revenue-sharing amounts under the Direct model.

When evaluating alternative models, consider the following questions:

  • How would you like the end customer to view the WatServ-partner relationship? Under the white label model, some of our partners still choose to disclose to the end customer their sub-supplier relationship with us. In this case, they prefer the white label model to reduce billing complexity for the end customer.
  • Under the white label model, are you comfortable and able to assume payment obligations for the end customer?
  • How important is it to you to have access to the cloud environment without approval from the end customer (usually a consideration in terms of speed of access)? If it’s important, the white label model may be more appropriate, since you are contractually our customer.

Although the two aforementioned engagement models are the most common, WatServ is open to discussing other needs and requirements.

3. Who owns the relationship with the end customer?

This will depend on the engagement model chosen.

Under the white label model, where WatServ has no direct relationship with the end customer, the partner will own the relationship with the end customer.

On the other hand, under the direct model arrangement, WatServ will own the relationship with the end customer, but only as it relates to the services we provide.

 

4. How does revenue sharing work between WatServ and the partner?

In exchange for partner-referred deals, WatServ will share specified revenues or margins with partners for the following services:
  1. One-time advisory, consulting and professional services;
  2. Private cloud hosting, inclusive of consumption and managed services;
  3. Public cloud managed services;
  4. Software licenses, on-premises type and application-related; and
  5. Value-added services provided by third-party firms.
For more details on specific percentage splits for revenue sharing, please contact us. Please note that WatServ shares private cloud consumption revenue with partners. However, public cloud consumption revenue is excluded from revenue sharing. WatServ also offers special bonuses to reward partners for referring larger-sized opportunities and to celebrate the first five deals closed upon joining the WatServ Partnership Program.

5. How are responsibilities and accountabilities split between the partner and WatServ?

The division of responsibilities and accountabilities are, at a high-level, shown in the following diagram:

 
 
 
 
 
 

WatServ designs, manages and maintains cloud infrastructure that the application(s) runs on, which is inclusive of networking through to runtime. Partners are responsible for the application and data layers.

6. Can you describe a typical opportunity lifecycle when working with WatServ?

At WatServ, we begin working with partners as early as possible in the opportunity lifecycle. This helps ensure accuracy and timeliness of work. The diagram below illustrates a typical opportunity lifecycle:

 
 
  1. Requirements Gathering – Upon learning of an opportunity, the partner shares cloud infrastructure requirements and specifications with WatServ. To facilitate the process, WatServ often provides a requirements questionnaire.
  2. Cloud Planning – After cloud requirements are finalized, WatServ custom-designs the cloud architecture to meet the required specifications. At this stage, WatServ produces indicative pricing, which can be presented to the end customer by either the partner or WatServ.
  3. Proposal Delivery and Acceptance by End Customer – In receipt of WatServ’s cloud solution, and often following additional conversations to resolve any questions, the end customer proceeds with the solution.
  4. Cloud Deploy – Coordinating with the partner, WatServ implements the cloud solution and helps the partner drive the project to go live.
  5. Cloud Maintain – Once the project has gone live and is in the post-implementation phase, WatServ transitions into maintenance mode, where we monitor, manage and continuously optimize the end customer’s cloud environment.

There you have it. Six of the most-asked questions about WatServ’s Partnership Program.

 

Want to learn more? Please reach out to info@watserv.com and member of our team will be in touch.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Adds Google Cloud to Its Suite of Solutions

WatServ Adds Google Cloud to Its Suite of Solutions

By WatServ
March 4, 2019

Toronto, ON, March 4, 2019 WatServ is proud to announce the company is now certified on Google Cloud Platform (GCP) and G Suite. As a reseller and service provider, this new partnership demonstrates WatServ’s commitment to providing customers with multi-cloud options and alternatives in an agile market where cloud strategies change with evolving business requirements.

As a leading next-gen Managed Services Provider specializing in multi-cloud solutions, our certified Google Cloud architects are ready to work with enterprises seeking to leverage Google Cloud’s secure, open, intelligent and transformative tools as they modernize for today’s digital world.

 

“GCP has all the components required to deliver significant value to WatServ’s customers,” said Kazim Somji, Chief Technology Officer at WatServ.

 
 

Fred Lee, Senior Manager, Digital Product Development at Royal LePage, Canada’s leading real estate company with a network of 18,000 real estate professionals in over 600 locations nationwide states, “Royal LePage needed to consolidate all the data we gather from internal and external sources, in order to prepare for an upcoming project to implement data analytics, machine learning and AI capabilities in our public website. By working with WatServ to integrate with Google Analytics and Google Cloud Platform, we were able to design and implement a solution that paves a way for intelligent services for users.”

WatServ’s mandate is to begin each client engagement with purpose. Our team invests the time to ask the right questions engaging the right stakeholders, resulting in the implementation of the right cloud solutions. GCP is one of WatServ’s cloud solutions.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Achieves Microsoft Gold Status for Cloud Platform Competency

WatServ Achieves Microsoft Gold Status for Cloud Platform Competency

By WatServ
January 7, 2019

Toronto, ON, January 7, 2019 — WatServ is proud to announce that the company has achieved the Gold status for Cloud Platform Competency for its use and expertise of Microsoft Azure. This certification allows WatServ to continue growing alongside our customers while leveraging Microsoft’s product stack and partner resources. The designation is awarded to Microsoft partners who have proven their expertise by successfully completing rigorous Microsoft Technical Assessments as well as maintaining core Microsoft Certified Professionals on staff.

Achieving the gold status for Cloud competency is an important recognition in today’s cloud market. Not only is this certification representative of WatServ’s significant customer volume within the Azure environment, but it also demonstrates the company’s deep engineering skills and technical knowledge in advising clients with increasingly complex cloud environments.


“WatServ works with a global network of enterprise clients who rely on the company’s knowledge of Azure and expertise to deliver creative cloud solutions and cloud strategy programs.”



WatServ’s mandate is to begin each client engagement with purpose. The company invests the time to ask the right questions to the right stakeholders, resulting in the implementation of the right cloud solutions. Dave Lacey, Chief Executive Officer of WatServ states, “WatServ works with a global network of enterprise clients who rely on the company’s knowledge of Azure and expertise to deliver creative cloud solutions and cloud strategy programs. The WatServ team has proven to be a reliable and skilled partner evidenced through the company’s industry experience, successful cloud implementations, and customer support programs. We are honoured to achieve the Gold Cloud Platform Competency for Microsoft Azure and look forward to working with our partners through their digital transformations.”

“By achieving a Gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” said Gavriella Schuster, corporate vice president, One Commercial Partner (OCP) at Microsoft Corp. “These partners have a deep expertise that puts them in the top of our partner ecosystem, and their proficiency will help customers drive innovative solutions.”

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Attains Microsoft Partner Network Silver Cloud Platform Competency

WatServ Attains Microsoft Partner Network Silver Cloud Platform Competency

By WatServ
June 17, 2016
WatServ is very proud to announce that we have attained Microsoft Partner Network Silver Cloud Platform competency. The Silver Cloud Platform competency is awarded to Microsoft Partners who have proven their level of expertise by successfully completing various Microsoft Technical Assessments as well as maintaining core Microsoft Certified Professionals on staff.  These partners must also submit extensive customer references that demonstrate successful projects, meet performance commitments and pass technology & sales assessments. “Our Microsoft Silver Cloud Platform competency demonstrates WatServ’s knowledge of the Microsoft product stack and our continued commitment to ensure our customers’ success,” said JB Overstreet, Cloud Services Programs Manager.

“This achievement truly showcases our expertise in today’s technology market.”

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Unveils Brookfield Partnership

WatServ Unveils Brookfield Partnership

By WatServ
December 1, 2015
WatServ is pleased to announce that the company is now backed by the private equity arm of Brookfield Asset Management, a leading global alternative asset manager. With Brookfield’s support, WatServ will continue to expand its business as one of the largest, most experienced providers of Managed Cloud Computing solutions for Microsoft Dynamics ERP and CRM applications on both Microsoft Azure and WatServ Private Cloud. The WatServ name and management team will remain the same, as does our commitment to be best-in-class suppliers of hosted Microsoft Dynamics AX, hosted Dynamics NAV, hosted Dynamics GP, hosted Dynamics CRM. In addition to the existing ongoing expansion of service offerings for Managed Azure, Office 365, and CRM Online, the Brookfield Partnership provides WatServ with the resources to grow its business at a significantly accelerated pace, and, more importantly, with the guidance of an organization with an enviable record of investment success.

WatServ is based in Waterloo, Ontario, with U.S. offices in Southfield, Michigan; Minneapolis, Minnesota; and a U.K. office in Reading.

Brookfield is based in Toronto and is a global alternative asset manager with approximately $225 billion in assets under management. The company has more than a 100-year history of owning and operating assets with a focus on property, renewable energy, infrastructure and private equity. Brookfield offers a range of public and private investment products and services, and is co-listed on the New York, Toronto and Euronext stock exchanges.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Announces Cloud Computing Contract With Jiffy International

WatServ Announces Cloud Computing Contract With Jiffy International

By WatServ
March 11, 2013
Jiffy International chooses WatServ Cloud Computing solution for better reliability, higher performance and more flexibility. Waterloo Managed Software Services USA Inc (WatServ) announced today that it has completed a multiple-year agreement with Jiffy International to provide a comprehensive Cloud Computing solution for its critical business systems. WatServ will be transitioning Jiffy’s computer systems running on aging customer-owned infrastructure in Norway to WatServ’s high-performance Cloud Infrastructure and Services running in its Flint, Michigan data center. The solution includes computing services for several hundred users of Microsoft Dynamics AX, Exchange and SharePoint as well as providing computing services for hosted desktops and several legacy applications. Jiffy was using the services of a local hosting provider but the reliability and performance of their critical business applications was becoming a problem, said Tom Doerner, president of WatServ. WatServ’s per-user-per-month pricing model also made it possible for Jiffy to make the cost of IT variable. WatServ’s solution allows Jiffy to avoid spending cash on replacing obsolete infrastructure while improving the performance and reliability of our critical business systems, reported Dagfinn Andersen, Executive Vice President of Jiffy. WatServ’s experience, support and technologies were factors in the decision to change from a local supplier. About Jiffy International Headquartered in Norway, Jiffy International is a leading supplier of plant propagation systems. Jiffy products simplify transplanting and ensuring the rapid growth of healthy plants for growers and gardeners worldwide. Jiffy has operations in Sweden, Estonia, Sri Lanka, Japan, Denmark, France, Germany, Norway, Netherlands, Spain, the UK, the United States and Canada. For more information, please visit http://www.jiffygroup.com email prosales@jiffygroup.com or call +47 62573806

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Ideaca Partners with WatServ

Ideaca Partners with WatServ

By WatServ
February 7, 2012
Ideaca, a Canadian based consulting firm that helps customers through a portfolio of management consulting, advisory, implementation and support services, announced today their partnership with WatServ, expert providers of Cloud Computing Services for hosted Microsoft Dynamics AXSharePointCRM and Business Intelligence solutions. This partnership allows Ideaca and WatServ to deliver innovative, leading-edge solutions to the Waterloo market and Canada overall. Ideaca has extensive experience around Dynamics and overall application management. Together, Ideaca and WatServ can provide clients with enhanced solutions in the Cloud that include all required infrastructure, software, IT skills and customer support. The end benefit to clients will be rapid professional deployments, guaranteed service levels and ability to manage integration in a complex environment with no IT or capital investments required. Ideaca is a leader in the Dynamics ERP and Cloud Computing space as evidenced by being named Dynamics ERP and Windows Azure Platform SI Partner of the Year at the Microsoft IMPACT Awards, said Mike Alkier, Managing Partner, Ideaca.

“We are very excited to work with WatServ and jointly cement our reputations as leaders in innovative technologies for the Waterloo market.”

This partnership allows us to support midmarket and enterprise organizations with secure private Cloud solutions enabling them to transform their data center operations into a scalable and flexible on-demand infrastructure. This is an excellent strategic fit for both companies, said Tom Doerner, President, WatServ. We share similar values in providing high value-added services for our customers as well as serving the same vertical markets in the USA and Canada as Ideaca. WatServ expertise and experience with private Cloud Computing for hosted Dynamics AX extends Ideaca’s consulting services and application management offerings. Our customers will realize immediate benefits and costs savings, with a true wholly managed application and infrastructure environment.

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Partners with Agility Business Solutions

WatServ Partners with Agility Business Solutions

By WatServ
September 10, 2011
Waterloo Managed Software Services USA Inc (WatServ) announced today that it has reached a business partnership agreement with Agility Business Solutions, Inc (ABS). Under this agreement, WatServ will provide Cloud Computing solutions for hosted Dynamics AX for ABS customers. “WatServ’s experience and depth of Dynamics AX knowledge will provide ABS with excellent solutions to meet increasing customer demand for cloud computing. This partnership is a good fit for WatServ and ABS. We share the same commitment to customer satisfaction and innovation,” said John A. Robb, Director of Strategic Alliances for WatServ. “We are pleased to have ABS as a partner” he added. “David Friihauf, president of Agility Business Solutions, Inc. was also pleased. “We considered several other hosting companies before deciding on WatServ. They bring the high-value services to ABS and our customers that we were looking for. WatServ’s certifications for compliance include SSAE16, PCI, HIPAA, FERPA and SOX which assures our customers of the security they require when hosting their ERP system. We are confident that ABS can now provide all of the Dynamics AX deployment options to our customers.”

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.