The 6 Most-Asked Questions About WatServ’s Partnership Program

microsoft dynamics partner WatServ

The 6 Most-Asked Questions About WatServ’s Partnership Program

By WatServ
February 25, 2021

2019 was an exciting year for WatServ, made even more so thanks to our incredible partners.

In fact, we have numerous partners to thank for helping us acquire new clients, including but not limited to:

We deeply value your support and appreciate you choosing us as your partner.

Last year, we were also able to attend several industry events to connect with potential partners and spread the word about cloud technologies and digital transformation. We enjoyed meeting new people and seeing familiar faces at Directions North America in Las Vegas, the IWLA Tech and Ops Conference in Columbus, the User Group Summit in Orlando and many more.

Throughout the year, we had several potential partners reach out to us with questions about our Partnership Program. As a result, we’ve put together this list of FAQs.

If your organization is interested in partnering with us, we hope the following information will provide you with valuable insight.

Six Frequently Asked Questions (FAQs) About WatServ’s Partnership Program

1. Who is WatServ’s Partnership Program Ideal for?

Our partners generally fall within one of two groups:

  1. Microsoft Dynamics partners seeking industry-leading hosted platforms for ERP and financial applications in either Azure or Hybrid-Cloud
  2. IT consultants helping clients with digital transformations. When cloud migration from on-premise or co-location facilities are part of the digital transformation, WatServ is positioned to deliver.

Partners choose us so they can remain focused on their core capabilities, while trusting us to deliver cloud-infrastructure and advanced managed service solutions. Working with WatServ means partners can leverage our deep experience with cloud migrations and be confident in our technical knowledge given the cloud’s rapid pace of change.

2. What models of engagement does WatServ offer?

We offer two engagement models:

  1. Direct Model – Under this model, we have a direct relationship with the end customer. The partner introduces WatServ to the end customer and we develop contracts, obligations and SLAs. After collecting payments, we remit a revenue-sharing amount back to the referring partner.
  2. White Label Model – Under this model, WatServ has no direct relationship with the end customer and instead acts as a sub-supplier for the partner. WatServ develops contractual obligations, including SLAs, and we bill and collect payments from the partner for the services we provide. Often, partners will “pass through” our benefits to the end customer. Additionally, the partner has flexibility over pricing and may choose to include a mark-up on WatServ’s services. WatServ provides partners with a discount on services, which is equivalent to the revenue-sharing amounts under the Direct model.

When evaluating alternative models, consider the following questions:

  • How would you like the end customer to view the WatServ-partner relationship? Under the white label model, some of our partners still choose to disclose to the end customer their sub-supplier relationship with us. In this case, they prefer the white label model to reduce billing complexity for the end customer.
  • Under the white label model, are you comfortable and able to assume payment obligations for the end customer?
  • How important is it to you to have access to the cloud environment without approval from the end customer (usually a consideration in terms of speed of access)? If it’s important, the white label model may be more appropriate, since you are contractually our customer.

Although the two aforementioned engagement models are the most common, WatServ is open to discussing other needs and requirements.

3. Who owns the relationship with the end customer?

This will depend on the engagement model chosen.

Under the white label model, where WatServ has no direct relationship with the end customer, the partner will own the relationship with the end customer.

On the other hand, under the direct model arrangement, WatServ will own the relationship with the end customer, but only as it relates to the services we provide.

 

4. How does revenue sharing work between WatServ and the partner?

In exchange for partner-referred deals, WatServ will share specified revenues or margins with partners for the following services:
  1. One-time advisory, consulting and professional services;
  2. Private cloud hosting, inclusive of consumption and managed services;
  3. Public cloud managed services;
  4. Software licenses, on-premises type and application-related; and
  5. Value-added services provided by third-party firms.
For more details on specific percentage splits for revenue sharing, please contact us. Please note that WatServ shares private cloud consumption revenue with partners. However, public cloud consumption revenue is excluded from revenue sharing. WatServ also offers special bonuses to reward partners for referring larger-sized opportunities and to celebrate the first five deals closed upon joining the WatServ Partnership Program.

5. How are responsibilities and accountabilities split between the partner and WatServ?

The division of responsibilities and accountabilities are, at a high-level, shown in the following diagram:

 
 
 
 
 
 

WatServ designs, manages and maintains cloud infrastructure that the application(s) runs on, which is inclusive of networking through to runtime. Partners are responsible for the application and data layers.

6. Can you describe a typical opportunity lifecycle when working with WatServ?

At WatServ, we begin working with partners as early as possible in the opportunity lifecycle. This helps ensure accuracy and timeliness of work. The diagram below illustrates a typical opportunity lifecycle:

 
 
  1. Requirements Gathering – Upon learning of an opportunity, the partner shares cloud infrastructure requirements and specifications with WatServ. To facilitate the process, WatServ often provides a requirements questionnaire.
  2. Cloud Planning – After cloud requirements are finalized, WatServ custom-designs the cloud architecture to meet the required specifications. At this stage, WatServ produces indicative pricing, which can be presented to the end customer by either the partner or WatServ.
  3. Proposal Delivery and Acceptance by End Customer – In receipt of WatServ’s cloud solution, and often following additional conversations to resolve any questions, the end customer proceeds with the solution.
  4. Cloud Deploy – Coordinating with the partner, WatServ implements the cloud solution and helps the partner drive the project to go live.
  5. Cloud Maintain – Once the project has gone live and is in the post-implementation phase, WatServ transitions into maintenance mode, where we monitor, manage and continuously optimize the end customer’s cloud environment.

There you have it. Six of the most-asked questions about WatServ’s Partnership Program.

 

Want to learn more? Please reach out to info@watserv.com and member of our team will be in touch.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.

Growing Businesses Need Business Management Solutions That Can Keep Up

Growing Businesses Need Business Management Solutions That Can Keep Up

By WatServ
January 21, 2021

Successful businesses experience growth in a number of different ways from increased headcount, changing product lines, and a long list of satisfied customers. As your business is growing, you may notice that your management systems are not keeping up. Disparate accounting, inventory, and other specialty software impose limits to the volume and type of data you can manage. Don’t let your software hold your business back from meeting growth goals. Replace outdated systems with modern business management solutions.

Growth is great, until the point where you outgrow business systems. Many entry-level systems have limits to the number of users that can enter or access data. There are also limits on the data that can be collected or managed. Too much data can bog down the system, slowing down searches or crashing when the infrastructure or application can’t handle large datasets. As users become frustrated with these limitations, they turn to spreadsheets or other manual processes and workarounds. Entering data repeatedly from system to system is both time-consuming and risky.

If you are experiencing growing pains or are planning for future business growth, it’s time to deploy business management solutions that can keep up.

Support Business Growth with a Flexible, Agile ERP Solution

A flexible, agile enterprise resource planning (ERP) solution can support your business through periods of growth and change. Right out of the box, ERP offers comprehensive functionality including the ability to manage financials, inventory and supply chain, manufacturing and distribution operations, human resources and payroll, and other core business tasks.

Robust ERP solutions, such as those in the suite of Microsoft Dynamics ERP offerings, include built-in workflows to streamline common processes, improving the productivity of your team. Dashboards and business intelligence features – highlight key metrics, making it easier for managers to follow trending data, such as sales, inventory levels or customer buying behaviors. With real-time data, managers can respond faster to deviations in budgets or strategic goals. Many ERP solutions are also customizable, providing the ability to address unique business operations or industry-specific compliance obligations. Cloud ERP deployments enable added mobility and scalability, allowing you to add or remove users as headcount changes.

Don’t let outdated software stifle growth, give your business room to grow by deploying a comprehensive ERP solution. Contact WatServ for more information about replacing basic software, with a flexible, agile ERP solution that can grow and change with your business.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.

Three Interesting Dynamics GP Takeaways from the 2019 User Group Summit

Three Interesting Dynamics GP Takeaways from the 2019 User Group Summit

By WatServ
October 30, 2019

Recap of the 2019 User Group Summit in Kissimmee, FL

The WatServ Team returned from the 2019 User Group Summit a little over a week ago, yet we’re still buzzing with energy from the conversations we had, and from what we heard and saw in the ever-evolving world of Microsoft Dynamics.

If you stopped by our booth, thank you! We were delighted to welcome so many faces, both familiar and new, as we launched our all-new Dynamics GP as a Service.

Another thank you goes out to our very own VP of Sales, Tyler Doerner, for his engaging talk on “How to take GP to the cloud without your users noticing”. We received so much positive feedback after his talk that we’ve decided to share his insights in a forthcoming e-book – stay tuned!

Having had a little over a week now to reflect on the conference, we’ve compiled our top three takeaways from 2019 User Group Summit that relate to Dynamics GP.

Three Interesting Dynamics GP Takeaways from the 2019 User Group Summit

 

 

1. Dynamics GP customers aren’t rushing to migrate to Dynamics 365 Business Central.

Although Microsoft offers Dynamics 365 Business Central as a cloud ERP offering for SMBs, we saw that most Dynamics GP customers aren’t rushing to migrate to it. They reported that this is due to the fact that there’s no direct upgrade path from GP to D365 and that they love their GP! They’re hesitant to re-invent their ISV solution (since the ISV community isn’t the same in D365) and they’re not keen on replacing their structured general ledger with a new dimensional ledger.

The outcome? This trend means that Dynamics GP customers are continuing to invest and maintain the ERP solution they know and love.

 

 

2. Dynamics GP customers are slowly willing to host their GP in the cloud instead of on premise.

That being said, Dynamics GP customers are showing an increased interest in hosting their GP applications in the cloud. They recognize the benefits of moving away from on-premise hosting to gain advantages of the cloud such as auto-scaling, recovery and back-up, advanced security, spend optimization and better access to analytics, cloud-native tools, logging processes, software freedom and much more.

Although SMBs face unique challenges that make migration to the cloud seem difficult, more and more companies are realizing that the benefits outweigh the effort needed to make the switch, and that – with the support of the right partner – moving to the cloud isn’t as hard as they thought it would be.

 

 

3. Dynamics GP Partners are faced with the challenge of building a hosting practice or finding a partner who knows both the application and infrastructure.

As more GP customers want to migrate to the cloud, Dynamics GP Partners are faced with the difficult decision of whether or not to offer managed hosting, in addition to their core services. Often times, the decision boils down to whether a company has internal resources and capacity to build a full-fledged hosting practice or whether they want to outsource the responsibilities so they can focus on their core service offerings.

At the conference, we were interested to learn that many Dynamics GP Partners are going the route of partnering with other providers who specialize in managed hosting – much like we do at WatServ. In fact, we had dozens of conversations with GP Partners on this topic and we were proud to showcase our experience as the largest global provider of hosting and advanced managed services for Microsoft Dynamics GP.

What is your take on these issues? And what changes do you foresee coming in 2020 as these trends either intensify or diminish?

To continue the conversation, or learn more about our Dynamics GP as a Service, get in touch today.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.

Visit WatServ at the Dynamics User Group Summit 2019

Visit WatServ at the Dynamics User Group Summit 2019

By WatServ
September 25, 2019

WatServ is pleased to be attending the Dynamics User Group Summit 2019 on October 15-18, 2019 in Kissimmee, Florida.

The User Group Summit is an annual conference for users of the Microsoft Business Applications platform, including Dynamics 365, AX, CRM, GP, BC/NAV, Power BI and more.

Will you be there? If so, we’d love to meet you.

Here’s where you can find us:

  • On the showroom floor at Booth #835 – Drop by to meet our team, schedule a consultation to learn how you can upgrade your GP to Azure and enter to win an exciting giveaway.
  • On the stage on Oct. 17 at 1:30pm – Our very own Tyler Doerner, VP of Sales, will be speaking about “How to take GP to the cloud without your users noticing” on Thursday, October 17 from 1:30-2:30 pm as part of the Dynamics GP track. Learn more.
  • On social media – Follow us on Twitter and LinkedIn as we live post about the event.

At the event, we will also be officially launching our Dynamics GP as a Service (GPaaS) offering.

Dynamics GPaaS uniquely combines Dynamics GP with hosting on Azure and application support services to enable you to grow your business faster, scale more effectively and provide the best end-user experience. Learn more about Dynamics GPaaS.

Want to meet our team? The following members will be at the conference:

  • Tyler Doerner, VP of Sales
  • Peggie Benn, Director of Client Success
  • Jeffrey Ng, Director of Partnerships
  • Lauren Kerhoulas, Director of Marketing

We can’t wait to see you at the Dynamics User Group Summit 2019.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.

WatServ Unveils Brookfield Partnership

WatServ Unveils Brookfield Partnership

By WatServ
December 1, 2015

WatServ is pleased to officially announce the Brookfield Partnership – WatServ is now backed by the private equity arm of Brookfield Asset Management, a leading global alternative asset manager.

With Brookfield’s support, WatServ will continue to expand its business as one of the largest, most experienced providers of Managed Cloud Computing solutions for Microsoft Dynamics ERP and CRM applications on both Microsoft Azure and WatServ Private Cloud.

The WatServ name and management team will remain the same, as does our commitment to be best-in-class suppliers of hosted Microsoft Dynamics AX, hosted Dynamics NAV, hosted Dynamics GP, hosted Dynamics CRM. In addition to the existing ongoing expansion of service offerings for Managed Azure, Office 365, and CRM Online, the Brookfield Partnership provides WatServ with the resources to grow its business at a significantly accelerated pace, and, more importantly, with the guidance of an organization with an enviable record of investment success.

WatServ is pleased to officially announce the Brookfield Partnership – WatServ is now backed by the private equity arm of Brookfield Asset Management, a leading global alternative asset manager.

With Brookfield’s support, WatServ will continue to expand its business as one of the largest, most experienced providers of Managed Cloud Computing solutions for Microsoft Dynamics ERP and CRM applications on both Microsoft Azure and WatServ Private Cloud.

The WatServ name and management team will remain the same, as does our commitment to be best-in-class suppliers of hosted Microsoft Dynamics AX, hosted Dynamics NAV, hosted Dynamics GP, hosted Dynamics CRM. In addition to the existing ongoing expansion of service offerings for Managed Azure, Office 365, and CRM Online, the Brookfield Partnership provides WatServ with the resources to grow its business at a significantly accelerated pace, and, more importantly, with the guidance of an organization with an enviable record of investment success.

WatServ is based in Waterloo, Ontario, with U.S. offices in Southfield, Michigan; Minneapolis, Minnesota; and a U.K. office in Reading.

Brookfield is based in Toronto and is a global alternative asset manager with approximately $225 billion in assets under management. The company has more than a 100-year history of owning and operating assets with a focus on property, renewable energy, infrastructure and private equity. Brookfield offers a range of public and private investment products and services, and is co-listed on the New York, Toronto and Euronext stock exchanges.

Sagen case study whitepaper

CASE STUDY

Sagen is Digital Ready for the Future with WatServ Providing Cloud & Cybersecurity

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.

WatServ Becomes a Premier Member of the Microsoft Dynamics AX User Group

WatServ Becomes a Premier Member of the Microsoft Dynamics AX User Group

By WatServ
May 18, 2011

Waterloo Managed Software Services USA Inc (WatServ) announced today that it has become a Premier member of the Microsoft Dynamics AX User Group (AXUG).

“Membership in this group is important for WatServ’s ability to increase our leadership in Cloud Computing for hosted Dynamics AX”, said Tom Doerner, President of WatServ.

“Our staff already has industry-leading Dynamics AX knowledge but the additional skills gained from AXUG will widen our competitive advantage.

“In addition to the benefits for WatServ, our customers and partners will benefit from our role in AXUG. They rely on our expertise with AX to ensure the guaranteed uptime that they require”, said Greg Fischer, VP of Operations for WatServ. “Our partners are requesting additional application-level support assistance and our staff can learn from the resources that are available in the AXUG.”

AXUG members will also benefit from WatServ’s ability to contribute to the knowledge base of the group.

About Microsoft Dynamics AX User Group

AXUG was formed in 2004, with the vision to work closely with Microsoft Dynamics AX Users to grow their knowledge and competency in their ERP system. In turn, AXUG Member companies should be confident that it is maximizing its investment in Microsoft Dynamics AX. AXUG is a customer driven organization whose leaders are constantly listening to the membership and working hard at fulfilling Member needs through hosting educational webinars, training courses, virtual collaborative meetings, Microsoft conduits, and face-to-face events. Follow these links more information on WatServ’s Microsoft Dynamics Partner status. 

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps organizations digitally transform through cloud technologies and managed services.

Serving clients as a trusted advisor since 2006, WatServ provides experience-tested, strategic solutions across all stages of the digital transformation journey. Clients choose WatServ to migrate infrastructure and applications to the cloud, secure critical data, implement disaster recovery, deploy virtual desktop, enable data-readiness for productivity solutions and manage IT environments.

Our clients span a broad range of industries, and we’re a global supplier of IT services for many Brookfield Portfolio Companies. To help our mid-size clients, we provide scalable offerings that simplify cloud adoption and drive business optimization. For enterprise clients, we co-create cloud solutions that enable stability and efficiency for complex IT tools and processes.

With more than 15 years of experience, WatServ has a track record of delivering quantifiable business results and a superior client experience. Ranked as one of Canada’s Top 100 Solution Providers for the last three years in a row, WatServ is always on.