WatServ Achieves SOC 2 Certification for CloudOps Managed Services

WatServ Achieves SOC 2 Certification for CloudOps Managed Services

By WatServ
February 4, 2020
In December 2019, WatServ achieved SOC 2 certification for its CloudOps Managed Services based on an audit of its Type I report.

Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 is an auditing procedure that ensures service organizations manage customer data using controls for security, availability, processing integrity, confidentiality and privacy.

WatServ’s SOC 2 report focuses on the three trust service principles that are of greatest importance to our customers:

  • Security Principle: This principle addresses the protection of system resources against unauthorized access. Access controls help prevent potential system abuse, theft or unauthorized removal of data, misuse of software and improper alteration or disclosure of information. WatServ uses various tools and technologies to ensure our customers’ information and systems are protected. For instance, we use firewalls, two factor authentication and intrusion detection to help prevent security breaches that can lead to unauthorized access of systems and data.
  • Availability Principle: This principle addresses the accessibility of WatServ’s or customers’ systems, products or services, as stipulated by a contract or service level agreement (SLA). Actions WatServ takes to ensure availability include monitoring network performance and availability, as well as providing disaster recovery, site failover and security incident handling.
  • Confidentiality Principle: This principle addresses controls that aim to restrict the access and disclosure of confidential data. At WatServ, the controls we have in place to meet these criteria include encryption, data loss prevention, backups and more.

WatServ was awarded with a SOC 2 Type I report with an unqualified opinion and no exceptions – the highest possible achievement. The award comes after a lengthy process of reviewing our practices, collaborating with customers to understand their requirements, and documenting our processes, procedures and controls.

What Does this Mean for Our Customers?

This achievement demonstrates WatServ’s commitment to ensuring continued operational effectiveness and assurance.

WatServ has always partnered with services providers who are SOC 2 certified for services such as data center hosting. Our SOC 2 Type I report now confirms service excellence and control for all facets of our CloudOps Managed Services.

Want to learn more about our CloudOps Managed Services? Go now.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Achieves Microsoft Gold Status for Cloud Platform Competency

WatServ Achieves Microsoft Gold Status for Cloud Platform Competency

By WatServ
January 7, 2019

Toronto, ON, January 7, 2019 — WatServ is proud to announce that the company has achieved the Gold status for Cloud Platform Competency for its use and expertise of Microsoft Azure. This certification allows WatServ to continue growing alongside our customers while leveraging Microsoft’s product stack and partner resources. The designation is awarded to Microsoft partners who have proven their expertise by successfully completing rigorous Microsoft Technical Assessments as well as maintaining core Microsoft Certified Professionals on staff.

Achieving the gold status for Cloud competency is an important recognition in today’s cloud market. Not only is this certification representative of WatServ’s significant customer volume within the Azure environment, but it also demonstrates the company’s deep engineering skills and technical knowledge in advising clients with increasingly complex cloud environments.


“WatServ works with a global network of enterprise clients who rely on the company’s knowledge of Azure and expertise to deliver creative cloud solutions and cloud strategy programs.”



WatServ’s mandate is to begin each client engagement with purpose. The company invests the time to ask the right questions to the right stakeholders, resulting in the implementation of the right cloud solutions. Dave Lacey, Chief Executive Officer of WatServ states, “WatServ works with a global network of enterprise clients who rely on the company’s knowledge of Azure and expertise to deliver creative cloud solutions and cloud strategy programs. The WatServ team has proven to be a reliable and skilled partner evidenced through the company’s industry experience, successful cloud implementations, and customer support programs. We are honoured to achieve the Gold Cloud Platform Competency for Microsoft Azure and look forward to working with our partners through their digital transformations.”

“By achieving a Gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” said Gavriella Schuster, corporate vice president, One Commercial Partner (OCP) at Microsoft Corp. “These partners have a deep expertise that puts them in the top of our partner ecosystem, and their proficiency will help customers drive innovative solutions.”

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Passing the Baton: Dave Lacey Named President & CEO of WatServ

Passing the Baton: Dave Lacey Named President & CEO of WatServ

By WatServ
April 18, 2017

Waterloo, ON, April 10, 2017 — WatServ announced that Dave Lacey has been appointed President & CEO of the Company.

CHANNELe2e released a story outlining Tom Doerner’s hunt for a new CEO for WatServ.

“My plan was to turn the business over to my children three years ago,” Tom Doerner tells ChannelE2E. But he says after discussing it with the family and looking into the logistics, they decided together that seeking an outside buyer and new leader was the better path forward.

 

“We’ve always made decisions based on what was best for the company, not personally,” Doerner says of his family. “We all felt that it needed someone that could take it to the next level.”

 

Here’s a link to the full CHANNELe2e story.

About Dave Lacey

Mr. Lacey has had several roles within Brookfield over his 10-year history with the firm.  Most recently Dave was President & CEO of Brookfield RPS, where he was responsible for developing and leading the company’s business strategy. He spearheaded both domestic and international corporate development activities for RPS. As a growth-oriented leader, Dave has had significant experience working on M&A transactions and joint-ventures particularly in the small in medium-size services sectors.

Prior to joining Brookfield, Dave helped found three startups in the financial services and technology sectors.  He also co-managed a $75M FinTech fund while at Dorset Partners and Borealis. Dave serves on various public and not-for-profit boards and currently represents Brookfield in its U.S. joint-venture with Berkshire Hathaway Home Services.  He is also a director with Perimeter Medical, a biomedical imaging firm. Additionally, Dave serves on the National Enactus and Ontario Children’s Wish boards. Dave holds a B.A. from the University of Western Ontario and is an MBA graduate from Wilfrid Laurier University.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Unveils Brookfield Partnership

WatServ Unveils Brookfield Partnership

By WatServ
December 1, 2015
WatServ is pleased to announce that the company is now backed by the private equity arm of Brookfield Asset Management, a leading global alternative asset manager. With Brookfield’s support, WatServ will continue to expand its business as one of the largest, most experienced providers of Managed Cloud Computing solutions for Microsoft Dynamics ERP and CRM applications on both Microsoft Azure and WatServ Private Cloud. The WatServ name and management team will remain the same, as does our commitment to be best-in-class suppliers of hosted Microsoft Dynamics AX, hosted Dynamics NAV, hosted Dynamics GP, hosted Dynamics CRM. In addition to the existing ongoing expansion of service offerings for Managed Azure, Office 365, and CRM Online, the Brookfield Partnership provides WatServ with the resources to grow its business at a significantly accelerated pace, and, more importantly, with the guidance of an organization with an enviable record of investment success.

WatServ is based in Waterloo, Ontario, with U.S. offices in Southfield, Michigan; Minneapolis, Minnesota; and a U.K. office in Reading.

Brookfield is based in Toronto and is a global alternative asset manager with approximately $225 billion in assets under management. The company has more than a 100-year history of owning and operating assets with a focus on property, renewable energy, infrastructure and private equity. Brookfield offers a range of public and private investment products and services, and is co-listed on the New York, Toronto and Euronext stock exchanges.

WatServ demonstrates best-in-class capability and market leadership through proven technology and customer commitment.​

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

Ideaca Partners with WatServ

Ideaca Partners with WatServ

By WatServ
February 7, 2012
Ideaca, a Canadian based consulting firm that helps customers through a portfolio of management consulting, advisory, implementation and support services, announced today their partnership with WatServ, expert providers of Cloud Computing Services for hosted Microsoft Dynamics AXSharePointCRM and Business Intelligence solutions. This partnership allows Ideaca and WatServ to deliver innovative, leading-edge solutions to the Waterloo market and Canada overall. Ideaca has extensive experience around Dynamics and overall application management. Together, Ideaca and WatServ can provide clients with enhanced solutions in the Cloud that include all required infrastructure, software, IT skills and customer support. The end benefit to clients will be rapid professional deployments, guaranteed service levels and ability to manage integration in a complex environment with no IT or capital investments required. Ideaca is a leader in the Dynamics ERP and Cloud Computing space as evidenced by being named Dynamics ERP and Windows Azure Platform SI Partner of the Year at the Microsoft IMPACT Awards, said Mike Alkier, Managing Partner, Ideaca.

“We are very excited to work with WatServ and jointly cement our reputations as leaders in innovative technologies for the Waterloo market.”

This partnership allows us to support midmarket and enterprise organizations with secure private Cloud solutions enabling them to transform their data center operations into a scalable and flexible on-demand infrastructure. This is an excellent strategic fit for both companies, said Tom Doerner, President, WatServ. We share similar values in providing high value-added services for our customers as well as serving the same vertical markets in the USA and Canada as Ideaca. WatServ expertise and experience with private Cloud Computing for hosted Dynamics AX extends Ideaca’s consulting services and application management offerings. Our customers will realize immediate benefits and costs savings, with a true wholly managed application and infrastructure environment.

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.

WatServ Partners with Agility Business Solutions

WatServ Partners with Agility Business Solutions

By WatServ
September 10, 2011
Waterloo Managed Software Services USA Inc (WatServ) announced today that it has reached a business partnership agreement with Agility Business Solutions, Inc (ABS). Under this agreement, WatServ will provide Cloud Computing solutions for hosted Dynamics AX for ABS customers. “WatServ’s experience and depth of Dynamics AX knowledge will provide ABS with excellent solutions to meet increasing customer demand for cloud computing. This partnership is a good fit for WatServ and ABS. We share the same commitment to customer satisfaction and innovation,” said John A. Robb, Director of Strategic Alliances for WatServ. “We are pleased to have ABS as a partner” he added. “David Friihauf, president of Agility Business Solutions, Inc. was also pleased. “We considered several other hosting companies before deciding on WatServ. They bring the high-value services to ABS and our customers that we were looking for. WatServ’s certifications for compliance include SSAE16, PCI, HIPAA, FERPA and SOX which assures our customers of the security they require when hosting their ERP system. We are confident that ABS can now provide all of the Dynamics AX deployment options to our customers.”

WatServ demonstrates best-in-class capability and market leadership through demonstrated technology success and customer commitment.

About

WatServ is an IT solutions provider that helps clients digitally transform their business through cloud technologies and  services. Founded in 2006, WatServ specializes in providing hybrid and multi-cloud solutions and hosting complex, high-availability environments for enterprise-level applications. WatServ’s unique approach to planning, migrating and managing multi-cloud environments, plus premium 24x7x365 support, enables its global customers to focus on their core business. Relying on Microsoft and Google’s public clouds, in addition to its own private cloud, the company offers an ideal managed cloud environment engineered for security, reliability and performance. With offices in Canada and the United States, and with more than 10,000 users connecting from 30+ countries, WatServ is always on. For more information, please visit www.watserv.com.

WatServ is an affiliate of Brookfield Business Partners (BBU), a public company with majority ownership by Brookfield Asset Management Inc. and listed on the New York and Toronto Stock Exchange. More information about BBU is available at www.brookfield.com.